ERROR Payment failed: Payment provider declined the payment

  • mwahidfajars08

    (@mwahidfajars08)


    11 months ago

    Hi,

    After update recently, on checkout payment, there is errors:
    2024-04-26T19:09:18+00:00 ERROR Payment failed: Payment provider declined the payment, please use a different payment method. OrderEndpoint.php:372

    https://prnt.sc/ZsFZnQfFmB9s

    Any way to fix it, please?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian

    (@inpsydekrystian)

    Hello @mwahidfajars08

    Thanks for reaching out to us, we’re here to help.

    The error message “INSTRUMENT_DECLINED” is directly related to issues on PayPal’s side. These errors typically occur when a buyer either cancels the process at checkout or their card cannot be charged. This could be due to various reasons, such as insufficient funds in the buyer’s account or issues with the payment method they are using. The order was probably successful after changing the payment method.

    If the problem continues to persist, you will need to contact PayPal Merchant Technical Support directly with a debug ID.

    I am looking forward to your feedback.

    Regards,
    Krystian

    Hi i am facing same Issue

    Payment provider declined the payment, please use a different payment method. OrderEndpoint.php:372 Order status changed from Pending payment to Failed.

    mwahidfajars08 can you solve this problem please help me

Viewing 3 replies - 1 through 3 (of 3 total)
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