Error page “Content not available”
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Hello everyone,
When I create a product on my website, I’ve got a Facebook ID (who appear in the Facebook box on my product page) but when I click on it, I’ve got an error page “Content not available at this time” (see the link).
Complete text from the error page (in French) :
“Ce contenu n’est pas disponible pour le moment.
Ce problème vient généralement du fait que le propriétaire ne l’a partagé qu’avec un petit groupe de personnes, a modifié qui pouvait le voir ou l’a supprimé.”This error is happening when I add new products. But the sync works well with older products. Can someone help me ? Thanks!
The page I need help with: [log in to see the link]
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Hey @kikkebe,
It looks like you’re getting an error when you’re adding new products. Let’s see what we can do to figure this out.
Can you please send me a screenshot so that we can see exactly what you’re seeing. I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your response.
Could you please also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Once we have this, we’ll better understand how your site is set up and see what the next steps are.
Hello,
Here is the screenshot from my product page : https://snipboard.io/vNgzVL.jpg
Here is the screenshot from the Facebook link : https://snipboard.io/dOE3VG.jpgAnd finally, here is my site system status :
### WordPress Environment ### WordPress address (URL): https://www.laceupstore.com Site address (URL): https://www.laceupstore.com WC Version: 5.0.0 REST API Version: ? 5.0.0 WC Blocks Version: ? 4.0.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 2.0.1 Log Directory Writable: ? WP Version: ? 5.6.5 - Une nouvelle version de WordPress est disponible (5.8.1) WP Multisite: – WP Memory Limit: 640 Mo WP Debug Mode: – WP Cron: ? Language: fr_FR External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.22 PHP Post Max Size: 300 Mo PHP Time Limit: 60 PHP Max Input Vars: 10000 cURL Version: 7.52.1 OpenSSL/1.0.2l SUHOSIN Installed: – MySQL Version: 5.7.32-log Max Upload Size: 300 Mo Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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wpLACE_wfLiveTrafficHuman: Données?: 0.00MB + Index?: 0.00MB + Moteur MyISAM wpLACE_wfLocs: Données?: 0.00MB + Index?: 0.00MB + Moteur MyISAM wpLACE_wfLogins: Données?: 0.37MB + Index?: 0.09MB + Moteur MyISAM wpLACE_wfls_2fa_secrets: Données?: 0.02MB + Index?: 0.02MB + Moteur InnoDB wpLACE_wfls_settings: Données?: 0.02MB + Index?: 0.00MB + Moteur InnoDB wpLACE_wfNotifications: Données?: 0.01MB + Index?: 0.00MB + Moteur MyISAM wpLACE_wfPendingIssues: Données?: 0.02MB + Index?: 0.01MB + Moteur MyISAM wpLACE_wfReverseCache: Données?: 0.00MB + Index?: 0.00MB + Moteur MyISAM wpLACE_wfSNIPCache: Données?: 0.00MB + Index?: 0.00MB + Moteur MyISAM wpLACE_wfStatus: Données?: 0.44MB + Index?: 0.17MB + Moteur MyISAM wpLACE_wfTrafficRates: Données?: 0.00MB + Index?: 0.00MB + Moteur MyISAM ### Post Type Counts ### acf-field: 16 acf-field-group: 4 attachment: 10204 custom_css: 1 flamingo_contact: 220 flamingo_inbound: 2862 nav_menu_item: 72 page: 17 post: 1 product: 253 product_variation: 3635 revision: 131 shop_coupon: 8 shop_order: 184 shop_order_refund: 13 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (20) ### ManageWP - Worker: par GoDaddy – 4.9.10 Advanced Custom Fields PRO: par Elliot Condon – 5.8.12 Akismet Anti-Spam: par Automattic – 4.1.8 All-in-One WP Migration Unlimited Extension: par ServMask – 2.38 All-in-One WP Migration: par ServMask – 7.36 Classic Editor: par Contributeurs et contributrices WordPress – 1.6 Contact Form 7: par Takayuki Miyoshi – 5.3.2 Facebook for WooCommerce: par Facebook – 2.5.1 Flamingo: par Takayuki Miyoshi – 2.2.1 Google XML Sitemaps: par Auctollo – 4.1.1 Really Simple SSL: par Really Simple Plugins – 4.0.8 Slider Revolution: par ThemePunch – 6.2.17 WooCommerce Table Rate Shipping by Mangohour: par mangohour – 1.2.1 WooCommerce Admin: par WooCommerce – 2.0.1 WooCommerce Stripe Gateway: par WooCommerce – 4.8.0 WooCommerce Menu Cart: par Jeremiah Prummer Ewout Fernhout – 2.9.6 WooCommerce New Product Badge: par jameskoster – 0.3.0 WooCommerce PDF Invoices & Packing Slips: par Ewout Fernhout – 2.8.2 WooCommerce: par Automattic – 5.0.0 (une mise à jour de la version 5.6.0 est disponible) Wordfence Security: par Wordfence – 7.4.14 ### Inactive Plugins (1) ### WP Rocket: par WP Media – 3.7.0.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### ManageWP - Worker Loader: par ManageWP – ### Settings ### API Enabled: ? Force SSL: ? Currency: EUR (€) Currency Position: right_space Thousand Separator: Decimal Separator: , Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base de la boutique: #361 - /tous-les-produits/ Panier: #5 - /panier/ Commander: #6 - /commande/ Mon compte: #7 - /mon-compte/ Conditions générales de vente et d’utilisation: #10 - /conditions-generales/ ### Theme ### Name: kode6 Version: 6 Author URL: https://www.kode-design.com Child Theme: ? – Si vous modifiez WooCommerce sur un thème parent que vous n’avez pas construit personnellement nous vous recommandons d’utiliser un thème enfant. Voir?: Comment créer un thème enfant WooCommerce Support: ? ### Templates ### Overrides: kode6/woocommerce/archive-product.php version 2.0.0 est obsolète. La version du noyau est 3.4.0 kode6/woocommerce/content-single-product.php version 3.0.0 est obsolète. La version du noyau est 3.6.0 kode6/woocommerce/loop/add-to-cart.php version 3.0.0 est obsolète. La version du noyau est 3.3.0 kode6/woocommerce/loop/loop-end.php kode6/woocommerce/single-product/price.php kode6/woocommerce/single-product/tabs/additional-information.php kode6/woocommerce/single-product.php Outdated Templates: ? Apprenez comment mettre à jour ### Action Scheduler ### Terminé: 1?781 Oldest: 2021-08-21 15:10:44 +0200 Newest: 2021-09-21 14:20:38 +0200 En attente: 3 Oldest: 2021-09-21 15:20:38 +0200 Newest: 2021-09-22 14:01:05 +0200
Thank you @luanluta !
Hi @kikkebe,
Thanks for sharing screenshots of the problem you’re having and of your System Status Report!
Hmm, the error you share shows up temporarily and disappears after some time.
Having said that, I do see that the site runs an older version of WooCommerce (5.0.0), rather than the latest version (5.6.0). While updating WooCommerce might not fix the issue with the Facebook for WooCommerce plugin, I do recommend backing up your site and updating WooCommerce to the latest version to make it more secure.
As a next step, could you please enable logging, repeat the steps to replicate the issue, and then share the log for us to review? To do so, please follow the steps below:
- Head to Marketing > Facebook.
- Enable debug mode at the bottom of the screen and save the settings.
- Repeat the steps to replicate the error; manually syncing the products should do the trick
- Head to WooCommerce > Status > Logs.
- Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
- Copy and paste the log into https://snipboard.io and share the resulting link. You can also paste the logs directly in your reply.
The logs should give us more detailed information about any possible syncing issues with the new products.
Thank you!
Hello,
I created a new product for the test and I’ve got the same issue. Here is the log you asked for ??
09-23-2021 @ 10:01:58 - Request Request method: GET uri: https://graph.facebook.com/v9.0/1194249937723719?fields=name user-agent: Facebook-for-WooCommerce/2.5.1 (WooCommerce/5.0.0; WordPress/5.6.5) headers: Array ( [Authorization] => ************************************************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 0.09794s 09-23-2021 @ 10:01:58 - Response Response code: 200 message: OK headers: Array ( [etag] => "1764f5c09e4012132e6531994626f2ec41d4bcd1" [content-type] => application/json [vary] => Origin [x-business-use-case-usage] => {"1194249937723719":[{"type":"ads_management","call_count":1,"total_cputime":1,"total_time":1,"estimated_time_to_regain_access":0}]} [x-fb-rlafr] => 0 [access-control-allow-origin] => * [facebook-api-version] => v9.0 [strict-transport-security] => max-age=15552000; preload [pragma] => no-cache [cache-control] => private, no-cache, no-store, must-revalidate [expires] => Sat, 01 Jan 2000 00:00:00 GMT [x-fb-request-id] => AaJ9nY1tIAvSfhcmSQxMIUx [x-fb-trace-id] => C22kQ5c485G [x-fb-rev] => 1004442283 [x-fb-debug] => om5cpuIVg8KkWdtpt3+tKfzddi7oylgNg8EkVqChcfmO9K2CrVxodl2oSSNacyQDDpe6N6xK0cLPtXwKyrA/eA== [date] => Thu, 23 Sep 2021 08:01:58 GMT [priority] => u=3,i [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600 [content-length] => 60 ) body: {"name":"Lace Up Store - Catalogue","id":"1194249937723719"} 09-23-2021 @ 10:02:00 - Request Request method: POST uri: https://graph.facebook.com/v9.0/1719600398100797/events user-agent: Facebook-for-WooCommerce/2.5.1 (WooCommerce/5.0.0; WordPress/5.6.5) headers: Array ( [Authorization] => ************************************************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: {"data":[{"action_source":"website","event_time":1632384120,"event_id":"7f9b20f8-d645-448a-8a4b-c2589a5d1e6d","event_source_url":"https:\/\/www.laceupstore.com\/categorie-produit\/sneakers\/?query_type_couleur=or&filter_couleur=beige,peach,red-fr-fr","custom_data":{"content_name":"Sneakers","content_category":"Sneakers","content_ids":"[\"S70491-9_37120\",\"0012016278.01.1E70_37107\",\"0012016299.01.1E10_36903\",\"GZ5389_36690\",\"49.99132_36522\",\"H02111_36435\",\"381099-02_36367\",\"M920SKR_36224\",\"H67955_36121\",\"MS327PBA_36079\"]","content_type":"product_group","contents":[{"id":"S70491-9_37120","quantity":1},{"id":"0012016278.01.1E70_37107","quantity":1},{"id":"0012016299.01.1E10_36903","quantity":1},{"id":"GZ5389_36690","quantity":1},{"id":"49.99132_36522","quantity":1},{"id":"H02111_36435","quantity":1},{"id":"381099-02_36367","quantity":1},{"id":"M920SKR_36224","quantity":1},{"id":"H67955_36121","quantity":1},{"id":"MS327PBA_36079","quantity":1},{"id":"26162646_35948","quantity":1},{"id":"D1GA201018_35719","quantity":1},{"id":"FX6167_35666","quantity":1},{"id":"M920YOX_35601","quantity":1},{"id":"M920SDS_35592","quantity":1},{"id":"382781 01_35517","quantity":1}]},"user_data":{"client_ip_address":"207.46.13.111","client_user_agent":"Mozilla\/5.0 (compatible; bingbot\/2.0; +http:\/\/www.bing.com\/bingbot.htm)","fbc":"","fbp":""},"event_name":"ViewCategory"}],"partner_agent":"woocommerce-5.0.0-2.5.1"} duration: 0.15086s 09-23-2021 @ 10:02:00 - Response Response code: 200 message: OK headers: Array ( [content-type] => application/json [vary] => Origin [x-ad-account-usage] => {"acc_id_util_pct":0} [x-app-usage] => {"call_count":28,"total_cputime":0,"total_time":3} [x-fb-rlafr] => 0 [access-control-allow-origin] => * [facebook-api-version] => v9.0 [strict-transport-security] => max-age=15552000; preload [pragma] => no-cache [cache-control] => private, no-cache, no-store, must-revalidate [expires] => Sat, 01 Jan 2000 00:00:00 GMT [x-fb-request-id] => AJvlCsQBF2PRynt4R5q1tKN [x-fb-trace-id] => Frj4cVMHYa9 [x-fb-rev] => 1004442283 [x-fb-debug] => YvyO8Ye+8eKNunsUMrTARSL5MahWwHAxSAcHg5mDQ2UEHlPAi08lhKIzlOgn/zBtVl/9fCYT322qN7BdTS3AMA== [date] => Thu, 23 Sep 2021 08:02:00 GMT [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600 [content-length] => 74 ) body: {"events_received":1,"messages":[],"fbtrace_id":"AJvlCsQBF2PRynt4R5q1tKN"} 09-23-2021 @ 10:02:37 - Request Request method: POST uri: https://graph.facebook.com/v9.0/1719600398100797/events user-agent: Facebook-for-WooCommerce/2.5.1 (WooCommerce/5.0.0; WordPress/5.6.5) headers: Array ( [Authorization] => ************************************************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: {"data":[{"action_source":"website","event_time":1632384157,"event_id":"3f9a491f-4a65-48bc-85e1-c824367b3009","event_source_url":"https:\/\/www.laceupstore.com\/categorie-produit\/sneakers\/?query_type_couleur=or&filter_couleur=beige,olive-fr,peach","custom_data":{"content_name":"Sneakers","content_category":"Sneakers","content_ids":"[\"S70491-9_37120\",\"S70587-1_37112\",\"0012016278.01.1E70_37107\",\"CM997HWD_37024\",\"G57636_36920\",\"0012016299.01.1E10_36903\",\"GZ5389_36690\",\"49.99132_36522\",\"GY1200_36466\",\"H02111_36435\"]","content_type":"product_group","contents":[{"id":"S70491-9_37120","quantity":1},{"id":"S70587-1_37112","quantity":1},{"id":"0012016278.01.1E70_37107","quantity":1},{"id":"CM997HWD_37024","quantity":1},{"id":"G57636_36920","quantity":1},{"id":"0012016299.01.1E10_36903","quantity":1},{"id":"GZ5389_36690","quantity":1},{"id":"49.99132_36522","quantity":1},{"id":"GY1200_36466","quantity":1},{"id":"H02111_36435","quantity":1},{"id":"26162646_35948","quantity":1},{"id":"D1GA201018_35719","quantity":1},{"id":"FX6167_35666","quantity":1},{"id":"M920SDS_35592","quantity":1},{"id":"382781 01_35517","quantity":1},{"id":"FX5919_35457","quantity":1}]},"user_data":{"client_ip_address":"157.55.39.155","client_user_agent":"Mozilla\/5.0 (compatible; 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preload [pragma] => no-cache [cache-control] => no-store [expires] => Sat, 01 Jan 2000 00:00:00 GMT [x-fb-request-id] => APubaoxpwbBt6sHI55-uZW9 [x-fb-trace-id] => A9DNLpVgLHy [x-fb-rev] => 1004442283 [x-fb-debug] => MKHrSF1qVO+RQCABUqqzvnR96C/lUxq8mJs/9ul10m7x0VC55aPXtCsSxyps5SaArio2f7O7IQgUveTHvU4X9A== [date] => Thu, 23 Sep 2021 08:03:17 GMT [alt-svc] => h3=":443"; ma=3600, h3-29=":443"; ma=3600,h3-27=":443"; ma=3600 [content-length] => 194 ) body: {"error":{"message":"(#100) Could not find Product Item for catalog id 1194249937723719, retailer id wc_post_id_37168","type":"OAuthException","code":100,"fbtrace_id":"APubaoxpwbBt6sHI55-uZW9"}} 09-23-2021 @ 10:03:17 - Request Request uri: https://graph.facebook.com/v9.0/1194249937723719/product_groups body: Array ( [retailer_id] => wc_post_id_37168 ) headers: Array ( [Authorization] => ************************************************************************************************************************************************************************************************************************** ) timeout: 500 method: POST 09-23-2021 @ 10:03:17 - Response Response code: 200 message: OK headers: Array ( [content-type] => application/json; 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Hello, i have the same issue. Fcebook connection is ok, but facebook plugin sync only some produts. how can i understand why not sync others? All products are set as “Sync and show”, i try with new catalogue, re-connection woocommerce and facebook nut nothing change. Any solutions?
Hi @kikkebe!
Sorry this hasn’t been mentioned before – your WooCommerce and other plugins are outdated. Can I ask you to fully update everything, please?
After that, if the products are not showing, please review this documentation – https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop
Let me know how you get on!
—————————————-
@aircrescio – please ensure you have everything updated as well, and then review this page – https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop – if that doesn’t resolve things, please either open a new forum thread or reach out to us at https://woocommerce.com/my-account/create-a-ticket
Thanks,
Why you sua is not update? I use woocommerce 5.7.1 and facebook for woocommerce 2.6.5 and i have not update into admin Dashboard. I Just try to follow that documentation but products not appare on facebook shop
Hi @aircrescio
I didn’t know if you were up to date or not, this is why I asked.
I Just try to follow that documentation but products not appare on facebook shop
OK, if you have followed the documentation I linked to, can I ask you to reach out to us directly, mentioning that you have followed the documentation, and provide more details about what you’re seeing in the product data area, please?
Thanks,
All plugin are updated to last verison and also wordpress. Here WordPress status log:
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Hide errors from visitors: ? ### Active Plugins (27) ### InfiniteWP - Client: by Revmakx – 1.9.4.12 Akismet Anti-Spam: by Automattic – 4.1.12 Antispam Bee: by pluginkollektiv – 2.10.0 Autoclear Autoptimize Cache: by Theme Surgeons – 2.1.1 Autoptimize: by Frank Goossens (futtta) – 2.9.2 Code Snippets: by Code Snippets Pro – 2.14.2 Disable Comments: by WPDeveloper – 2.2.1 Facebook for WooCommerce: by Facebook – 2.6.5 Imsanity: by Exactly WWW – 2.7.2 Intuitive Custom Post Order: by hijiri – 3.1.3 Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 6.6.0 Google Ads & Marketing di Kliken: by Kliken – 1.0.7 Newsletter: by Stefano Lissa The Newsletter Team – 7.2.7 OneSignal Push Notifications: by OneSignal – 2.2.2 PWA for WP: by Magazine3 – 1.7.38 Salient Core: by ThemeNectar – 1.8.3 Salient Nectar Slider: by ThemeNectar – 1.7 Salient Shortcodes: by ThemeNectar – 1.5 Salient Social: by ThemeNectar – 1.2 Salient Widgets: by ThemeNectar – 1.2 Rank Math SEO: by Rank Math – 1.0.72 WooCommerce PDF Invoices Italian Add-on: by laboratorio d'Avanguardia – 0.7.0.20 WooCommerce: by Automattic – 5.7.1 WP Mail SMTP: by WPForms – 3.0.3 WP Ultimate CSV Importer: by Smackcoders – 6.2.7 WP Ultimate Exporter: by Smackcoders – 1.6.2 YITH WooCommerce Ajax Product Filter: by YITH – 4.2.0 ### Inactive Plugins (11) ### All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.4.9 Chaty: by Premio – 2.8.2 Contact Form 7: by Takayuki Miyoshi – 5.4.2 Contact Form CFDB7: by Arshid – 1.2.5.9 Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.1.4 Duplicate Page: by mndpsingh287 – 4.4.4 Jetpack: by Automattic – 10.1 Salient Home Slider: by ThemeNectar – 1.4 Salient Portfolio: by ThemeNectar – 1.7 Sold Out Badge for WooCommerce: by Charlie Etienne – 2.0.10 WP Sitemap Page: by Tony Archambeau – 1.6.4 ### Must Use Plugins (1) ### InfiniteWP - Client Loader: by Revmakx – ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #5822 - /negozio/ Carrello: #5823 - /carrello/ Pagamento: #5824 - /pagamento/ Il mio account: #5825 - /mio-account/ Termini e condizioni: ? La pagina non è impostata ### Theme ### Name: Salient Version: 13.0.6 Author URL: https://themeforest.net/user/themenectar Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child WooCommerce Support: ? ### Templates ### Overrides: salient/woocommerce/cart/mini-cart.php salient/woocommerce/checkout/form-checkout.php salient/woocommerce/checkout/review-order.php salient/woocommerce/checkout/terms.php salient/woocommerce/content-product.php salient/woocommerce/content-single-product.php salient/woocommerce/loop/add-to-cart.php salient/woocommerce/loop/loop-start.php salient/woocommerce/myaccount/form-login.php salient/woocommerce/single-product/product-image.php salient/woocommerce/single-product/rating.php salient/woocommerce/single-product/tabs/description.php salient/woocommerce/single-product/tabs/tabs.php salient/woocommerce/single-product/title.php salient/woocommerce/single-product-reviews.php ### Action Scheduler ### Complete: 892 Oldest: 2021-09-21 14:43:22 +0000 Newest: 2021-09-27 12:23:12 +0000 Failed: 1 Oldest: – Newest: – Pending: 2 Oldest: 2021-09-27 14:27:14 +0000 Newest: 2021-10-01 08:38:00 +0000 ### Status report information ### Generated at: 2021-09-27 12:52:46 +00:00
Hey @aircrescio,
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, and more details about what you’re seeing in the product data area, please. This is so that we can keep track of what’s already been done.
We will be able to help you further there.
Kind regards,
- The topic ‘Error page “Content not available”’ is closed to new replies.