Error order missing Amazon order reference ID

Hey there,

this particular error could be related to cache plugins that are active on the site.

If you have any caching plugins active on your site, try deactivating them to see if that fix the issue. You may also want to check this article on configuring caching plugins as there are some pages that shouldn’t be cached in WooCommerce and other considerations for them.

If it still happens with caching disabled, then it could be another plugin or even your theme bumping into Amazon Pay, and it may be necessary to run a full conflict test to determine where that may be happening.

Also you can always contact the oficial Amazon Pay Support

Let us know if that helps!

Best,
Christian

Thanks for sharing your idea with us. We’ll contact Litespeed to ask their opinion.

I’d like to take the advance of this thread to ask you if it could be the cause of a problem with doubled orders on our back-end (WooCommerce), but also on Amazon back-end.

In fact sometimes it happen that the Customer trying to pay with Amazon Pay make involuntary two or three orders with same products (but with a different post ID) and that only the last one of these is flagged as “completed” on WooCommerce.

It doesn’t mean that the Customer make more than one same order voluntarily, but I think that the order is doubled or tripled automatically for an issue that till now we didn’t understand and that is related to the exchange of informations between the Amazon Pay plugin and Amazon.

Thanks.

Hey @griotta ,

For the double or triple involuntary orders you should contact directly to WooCommerce support. Or first try to check the following link conflict test could be some plugin or even the Theme you are using. We need to isolate the problem first.

Best,
Christian

Hi @christian1983, do you know if the plugin is compatible with Redis object cache? Because I asked to Litespeed support and they suggested me to try without the object cache on.

These is our setup: https://www.dropbox.com/s/3xjlcwv2v5aa5p4/Safari%20Screenshot%202021-02-09%2016.28.24.jpg

Another question: is this a support managed by WooCommerce or not? Because you suggeste me previously to contact them directly. But for my experience their support by chat is really useless. Operators that answers there don’t know nothing about technical aspects.

Thanks a lot.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.