Error: Order could not be found

  • Resolved alieneila

    (@alieneila)


    3 years, 8 months ago

    All AmazonPay orders recently have been failing, I checked the logs and keep seeing:
    WC_Gateway_Amazon_Payments_Advanced::handle_return – Error: Order could not be found.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @alieneila

    Hope you are doing well!

    did the order stays on “On Hold”? and was only Authorized?

    Can you gave us the status details of your site?

    – WooCommerce > Status > System status.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

    Thread Starter alieneila

    (@alieneila)

    Ugh, I didn’t get a notification of the previous reply or it went to spam… Do I really need to start a new thread? I notice it mainly happens with subscriptions, normal orders seem to go through. Just gives an error to the customer that it failed and to try again and to contact me if it still doesn’t work.

Viewing 3 replies - 1 through 3 (of 3 total)
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