Error on your site when i buy your theme

  • Resolved kica

    (@kica)


    3 years, 7 months ago

    Hello,

    I contact you by this forum because the rest of your site is done, your entire site is very instable. I had many “500 Internal Server Error” or “503 Service Temporarily Unavailable” page appears.
    I tried to buy with Paypal your Neve Theme but on a middle of the transaction i had this type of error. I didnt have the time to validate the transaction by 2FA authentication but i see the transaction in progress on my paypal account.
    Here the number of transaction / 7NC30094HC5509825
    I didn’t received the confirmation of my order on my email and on my paypal account the transaction is on waiting status.
    What can you do for this situation ?

    Regards,
    Killian Rabillard

    • This topic was modified 3 years, 7 months ago by kica.
Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @kica!

    Thanks for choosing Neve!

    We are sorry to hear you encountered issues on our site! We are aware that our servers have been down for some time and we apologize for that. I see that this thread was marked as resolved in the meantime, please confirm if the problem disappeared and you were able to properly continue the purchasing process.

    Thank you and have a nice day!

    Thread Starter kica

    (@kica)

    Yes i have been contacted by email for my problem, it is solved now. Thanks for you reactivity.

    Have a good day too.

Viewing 2 replies - 1 through 2 (of 2 total)
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