Error On Woocommerce Order Screen

Hey there, @jaymoshield! Thanks for contacting us. I’m happy to help you.

Have you received the email mentioned on the screenshot? If so, what did it said?

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hey @carolm29,

Here is what the email said: https://gist.github.com/JayMoShield/b27d0060eac13dccaae7b54ea36c079e#file-gistfile1-txt

Here is the System Status Report: https://gist.github.com/JayMoShield/812981b83649f3ce06b4b746701af8fc

Here are 2 Fatal Error Logs: https://gist.github.com/JayMoShield/52b2956c5d3252a2b585e629c058ec25

Thank you for your help!

Hello jaymoshield

Thank for your reply and for providing SSR and Error Logs.

The Fatal Error may be caused by a conflict between plugins.
For better troubleshooting, could you please set up a Staging site?

I noticed that you are using the Bluehost Plugin, it offers a feature for creating a clone/staging site where we can troubleshoot this issue by conducting a Conflict Test.

May I ask if you have made any changes on the site that could have resulted in the issue? This information might help find the root cause of the issue.

Rest assured, I am here to resolve this issue.
I look forward to your response. ??

Zubair,

We have not made any changed to Blue Host or the WooComerce site itself. The most we have done is updated plugins. I have tried deactivating all plug ins and only having WooCommerce activated and I am still getting the same error. i have also tried downgrading to a previous version of woo with no luck… Hope this helps.

Jay

Hey, @jaymoshield!

Thanks for the information.

I see you are on PHP version 8.3.3, which is the latest version, but it was updated very recently. Would you be able to downgrade the PHP version to a previous one to see if the issue persists?

Your host is Blue Host, correct? They have a guide on it here.

Please let us know about your findings.

Looking forward to your reply.

Have a wonderful day!

Carolm29,

I just tried both PHP V 8.1 and V 8.2. Neither made a difference.

Thanks,

Jay

Hi Jay @jaymoshield,

I just tried both PHP V 8.1 and V 8.2. Neither made a difference.

Thanks for trying the suggested troubleshooting options. Just to confirm, could you be using any custom code snippets in your WooCommerce store? This will help us understand the root cause of the issue.

In the meantime, I’d recommend removing and re-installing the WooCommerce plugin. This has been a remedy to some of the issues faced by store owners.

Let us know how it goes. Thanks.

@ckadenge,

We are not using any custom code. Will uninstalling and reinstalling woo cause us to lose any data?

Thanks,

Jay

Hey, @jaymoshield!

Thanks for confirming about the custom code.

Regarding the data, you can rest assured that removing Woo won’t cause you to lose your data. Woo’s database is not removed when the plugin is, you would need to actively remove the data from the database, so you can go ahead and try it.

Looking forward to your reply.

Have a wonderful day!

@carolm29

This still didn’t fix it…

Hi @jaymoshield, does this error only happen on your orders page or any page? I tested your site on the front end, and it’s working fine; of course, I wasn’t able to make an actual purchase/place an order to test this fully, but I’m curious if you’re still receiving orders.

Can you try disabling all the third-party plugins except WooCommerce, and reverting to PHP 8.2? I understand you already tried both things but I’m not sure if you tried both at the same time. This may help!

Additionally, can you please?enable WP Debug?and share the log found in?WooCommerce → Status → Logs?and inside the error log file generated on your server?

Looking forward to resolving this issue for you.

All the best,
Omar

Omar,

The only time I see this error is on the order page. I have already tried disabling all plug ins except woo but no luck. Above are all error logs.

Thanks,

Jay

Hi @jaymoshield,

Have you had a chance to disable the Order Attribution feature? You can find it under WooCommerce > Settings > Advanced > Features. After disabling it, check if it resolves the issue.

Let us know how that goes. Looking forward to helping you.

Hey Shameem,

This did not solve the issue. However, yesterday I was given an update email as to what is going wrong. See below. Also to add to the list., I can no longer click the eye ball icon to peak into the orders.

Error Details

=============

An error of type E_ERROR was caused in line 912 of the file /home4/moshiel1/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php. Error message: Uncaught TypeError: preg_match(): Argument #2 ($subject) must be of type string, array given in /home4/moshiel1/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php:912

Stack trace:

#0 /home4/moshiel1/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php(912): preg_match('/^(\\d{4})-(\\d{2...', Array, NULL)

#1 /home4/moshiel1/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php(1512): WC_Data->set_date_prop('date_paid', Array)

#2 /home4/moshiel1/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php(801): WC_Order->set_date_paid(Array)

#3 /home4/moshiel1/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php(127): WC_Data->set_props(Array)

#4 /home4/moshiel1/public_html/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php(150): WC_Order_Data_Store_CPT->read_order_data(Object(WC_Order), Object(WP_Post))

#5 /home4/moshiel1/public_html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): Abstract_WC_Order_Data_Store_CPT->read(Object(WC_Order))

#6 /home4/moshiel1/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php(130): WC_Data_Store->read(Object(WC_Order))

#7 /home4/moshiel1/public_html/wp-content/plugins/woo-order-splitter/pro/wcos-pro.php(8480): WC_Abstract_Order->__construct(5427)

#8 /home4/moshiel1/public_html/wp-includes/class-wp-hook.php(324): wc_os_customer_name_column_data('order_number', 5427)

#9 /home4/moshiel1/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)

#10 /home4/moshiel1/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

#11 /home4/moshiel1/public_html/wp-admin/includes/class-wp-posts-list-table.php(1380): do_action('manage_posts_cu...', 'order_number', 5427)

#12 /home4/moshiel1/public_html/wp-admin/includes/class-wp-list-table.php(1799): WP_Posts_List_Table->column_default(Object(WP_Post), 'order_number')

#13 /home4/moshiel1/public_html/wp-admin/includes/class-wp-posts-list-table.php(1432): WP_List_Table->single_row_columns(Object(WP_Post))

#14 /home4/moshiel1/public_html/wp-admin/includes/class-wp-posts-list-table.php(834): WP_Posts_List_Table->single_row(Object(WP_Post), 0)

#15 /home4/moshiel1/public_html/wp-admin/includes/class-wp-posts-list-table.php(810): WP_Posts_List_Table->_display_rows(Array, 0)

#16 /home4/moshiel1/public_html/wp-admin/includes/class-wp-list-table.php(1709): WP_Posts_List_Table->display_rows()

#17 /home4/moshiel1/public_html/wp-admin/includes/class-wp-list-table.php(1636): WP_List_Table->display_rows_or_placeholder()

#18 /home4/moshiel1/public_html/wp-admin/edit.php(503): WP_List_Table->display()

#19 {main}

  thrown

Hi @jaymoshield,

It seems one of your orders got broken due to the Order Splitter for WooCommerce plugin; the date paid parameter seems to be missing for one of the orders. In the first instance, can you check the orders handled by that plugin to see if any of them look odd to you?

This would explain why disabling the plugins doesn’t fix the error, as the error currently seems to lie in one of the orders being broken/bugged.

I know you mentioned you can’t peak into orders, but can you go into them individually to edit and learn more if any don’t include the paid date? https://prnt.sc/8USEkQpUV1Xe

Please, let us know.

-OP