error on variable options selection

  • Resolved Uzair

    (@muzair121)


    5 years, 3 months ago

    Hi there,
    i have two variable products with three options. when i visit and trying to choose options after page fully loaded, i am unable do that. i don’t know why it become unclickable. i can’t hover mouse on them too.

    check this product product https://jellua.com/product/squid-ink-active-shampoo/

    How to fix that issue? is there any way to change the layout of the option field or any plugin?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    I took a look at your site, and I’m seeing a console error coming from your site’s theme which could definitely be the cause of this issue. Here’s how to test this theory:

    First, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    is there any way to change the layout of the option field or any plugin?

    Can you explain what you’re looking to achieve? Do you have an example from another site we can take a look at?

    Looking forward to hearing from you!

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    I’m going to mark this thread as resolved as I haven’t heard back from you in a while.
    If you come across any other issues, feel free to start a new thread.

    Best,

    Ross

Viewing 2 replies - 1 through 2 (of 2 total)
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