Error on update

Hi @gregf,

I’m sorry to hear that you’re having this issue. To take a closer look, please share a copy of your system status report here; You can find that under WooCommerce > System Status.

There’s a little button there that will let you copy and paste it to me:

https://snipboard.io/eOc7jD.jpg

Thanks!

Here you go.

### WordPress Environment ###

WordPress address (URL): https://fitmarkbags.com
Site address (URL): https://fitmarkbags.com
WC Version: 3.9.3
REST API Version: ? 1.0.7
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.14.0
PHP Version: 7.3.17-1+ubuntu18.04.1+deb.sury.org+1
PHP Post Max Size: 64 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.6.47-87.0
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.9.3
WC Database Prefix: wp_
Total Database Size: 734.91MB
Database Data Size: 446.70MB
Database Index Size: 288.21MB
wp_woocommerce_sessions: Data: 3.02MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 8.52MB + Index: 3.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 52.59MB + Index: 45.14MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine
wp_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_direct_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_payouts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 37.56MB + Index: 32.09MB + Engine InnoDB
wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fileaway_downloads: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fileaway_metadata: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_itsec_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_iwp_backup_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_iwp_processed_iterator: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.16MB + Index: 0.14MB + Engine InnoDB
wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 144.69MB + Index: 121.34MB + Engine InnoDB
wp_posts: Data: 37.34MB + Index: 16.86MB + Engine InnoDB
wp_ppgc_coupons: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
wp_ppgc_customers: Data: 1.52MB + Index: 3.84MB + Engine InnoDB
wp_ppgc_orders: Data: 2.52MB + Index: 6.06MB + Engine InnoDB
wp_ppgc_products: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_404: Data: 2.02MB + Index: 2.69MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_view: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_lead_detail: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sm_advanced_search_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_term_relationships: Data: 1.42MB + Index: 1.34MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 32.56MB + Index: 31.13MB + Engine InnoDB
wp_users: Data: 2.52MB + Index: 4.55MB + Engine InnoDB
wp_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 2.30MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.02MB + Index: 0.23MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.41MB + Index: 0.16MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 1.02MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmerge_inc_exc_contents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmerge_log_queries: Data: 77.59MB + Index: 5.56MB + Engine InnoDB
wp_wpmerge_options: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_wpmerge_process_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmerge_relog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmerge_unique_ids: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 16.55MB + Index: 10.06MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.34MB + Index: 0.31MB + Engine InnoDB
wp_yoast_seo_links: Data: 1.47MB + Index: 0.44MB + Engine InnoDB
wp_yoast_seo_meta: Data: 3.31MB + Index: 0.00MB + Engine InnoDB
wp_zerospam_blocked_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zerospam_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

acf-field: 5
acf-field-group: 3
attachment: 3087
customize_changeset: 4
ml-slide: 11
ml-slider: 1
nav_menu_item: 43
nf_sub: 109
oembed_cache: 1
page: 24
post: 1151
postman_sent_mail: 250
product: 68
product_variation: 103
revision: 350
scheduled-action: 9341
shop_coupon: 1250
shop_order: 43326
shop_order_refund: 442
slide: 2
user_request: 1
wpephpcompat_jobs: 36

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (41) ###

Redux Framework: by Team Redux – 3.6.18
AdRoll for WooCommerce Stores: by AdRoll – 2.2.7 – Not tested with the active version of WooCommerce
Advanced Custom Fields: by Elliot Condon – 5.8.12
Atomic Blocks - Gutenberg Blocks Collection: by atomicblocks – 2.8.5
Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.2.10
Facebook for WooCommerce: by Facebook – 1.11.4
WooCommerce FedEx Shipping Plugin with Print Label: by PluginHive – 4.6.0
FileBird Lite: by Ninja Team – 4.0.1
Genesis Connect for WooCommerce: by StudioPress – 1.1.0 – Not tested with the active version of WooCommerce
Genesis Simple Edits: by StudioPress – 2.3.1
Giftable for WooCommerce: by Decom – 1.0.5 – Not tested with the active version of WooCommerce
iDevAffiliate WooCommerce Integration: by iDevDirect.com LLC – 1.1 – Not tested with the active version of WooCommerce
Imsanity: by Exactly WWW – 2.6.0
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.3
Klaviyo: by Klaviyo
Inc. – 2.2.3

Lightweight Social Icons: by Thomas Usborne – 1.1
MetaSlider Schedule Slides: by Team Updraft – 1.0.4
MetaSlider: by Team Updraft – 3.16.4
Ninja Forms: by Saturday Drive – 3.4.24.3
Post SMTP: by Yehuda Hassine – 2.0.12
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 1.201

Redirection: by John Godley – 4.8
Reveal IDs: by Oliver Schl?be – 1.5.4
Smart Manager For WooCommerce – Stock Management, Bulk Edit & more...: by StoreApps – 4.3.18
Subpages Extended: by Metin Saylan – 1.6.4
User Switching: by John Blackbourn & contributors – 1.5.5
Widget Logic: by WPChef – 5.10.4
Variation Images Gallery for WooCommerce: by RadiusTheme – 1.1.22
Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.85
WooCommerce Amazon Pay: by WooCommerce – 1.12.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3
WooCommerce Stripe Gateway: by WooCommerce – 4.5.0
Woocommerce Gift Wrapper: by Little Package – 4.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.22
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.5.3
WooCommerce Wholesale Prices: by Rymera Web Co – 1.11.10
WooCommerce: by Automattic – 3.9.3 – 4.3.1 is available
Wordfence Security: by Wordfence – 7.4.9
Yoast SEO: by Team Yoast – 14.6.1
WP All Export: by Soflyy – 1.2.6
XPS Ship Integration: by XPS Ship – 1.0.9

### Inactive Plugins (24) ###

Advanced Coupons for WooCommerce Free: by Rymera Web Co – 1.2.1
AffiliateWP: by Sandhills Development
LLC – 2.3

AffiliateWP - Direct Link Tracking: by AffiliateWP – 1.1.3
Astra Pro: by Brainstorm Force – 1.8.8
Beaver Builder Plugin (Standard Version): by The Beaver Builder Team – 2.2.4.2
Classic Editor: by WordPress Contributors – 1.5
Compress JPEG & PNG images: by TinyPNG – 3.2.1
Convert Pro: by Brainstorm Force – 1.3.7
Google Tag Manager for WordPress: by Thomas Geiger – 1.11.4
InfiniteWP - Client: by Revmakx – 1.9.4.6
iThemes Security Pro: by iThemes – 6.0.2
Jetpack by WordPress.com: by Automattic – 8.7.1
Jilt for WooCommerce: by Jilt – 1.7.8
Justuno Social Offers: by Justuno – 1.3
Klaviyo for WooCommerce: by Klaviyo
Inc. – 1.0.4 – Not tested with the active version of WooCommerce

PHP Compatibility Checker: by WP Engine – 1.5.0
Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.19.0
WooCommerce Admin: by WooCommerce – 1.3.1
WooCommerce Blocks: by Automattic – 3.0.0
WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.5
WordPress Zero Spam: by Ben Marshall – 4.5.0
WP Disable: by optimisation.io - jody nesbitt – 1.6.0
WPMerge: by Revmakx – 1.2.5
WPMerge: by Revmakx – 1.2.5

### Must Use Plugins (5) ###

Liquid Web Managed WordPress: by Liquid Web <[email protected]> – 1.4
Liquid Web Managed WordPress Configuration: by Liquid Web – 1.0.0
Liquid Web Managed WordPress Platform Manager: by Liquid Web – 1.1.0
Liquid Web Update Manager: by Liquid Web <[email protected]> – 1.0
Liquid Web Varnish Cache Purger: by Liquid Web <[email protected]> – 1.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #15 - /shop/
Cart: #16 - /cart/
Checkout: #17 - /checkout/
My account: #18 - /my-account/
Terms and conditions: #49 - /customer-service/terms-of-sale/

### Theme ###

Name: Fitmark
Version: 1.1.0
Author URL: https://www.webdancers.com/
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 3.3.2
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ?

### Templates ###

Overrides: /home/s1/html/wp-content/plugins/woo-product-variation-gallery/templates/product-images.php
/home/s1/html/wp-content/plugins/woo-product-variation-gallery/templates/product-thumbnails.php

### Action Scheduler ###

Complete: 9,333
Oldest: 2020-06-22 17:00:23 -0700
Newest: 2020-07-23 16:41:26 -0700

Pending: 4
Oldest: 2020-07-23 16:56:26 -0700
Newest: 2020-07-25 11:27:29 -0700

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 4
Oldest: 2020-05-05 18:58:02 -0700
Newest: 2020-05-22 10:47:27 -0700

Hi @gregf,

It seems the error is because you have an outdated version of WooCommerce 3.9.3. Could you please update it to the latest version of 4.3 to fix the issue?

We’ll be fixing it in the next update by adding a proper checks on next version.

Please let me know how it goes ??

Cheers,