Error on ticket QR

  • Hello! I am using free version 3.3.14 and pro version 3.3.13
    From 2 or 3 previous versions. The QR code is not shown on the ticket. A small broken image icon appears instead. This happens in all tickets, even those generated months ago, when the QR was still working fine. Now my new clients can’t see their QR code. As I mentioned, I checked in the attendees tab, several tickets, and I can’t see the QR code in any of them.

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  • Plugin Support A Zaman Sagor

    (@azamansagor)

    Hi @cmultimedios,
    We are sincerely sorry that this happened to you. This is not supposed to happen. Because from our side we have checked it to the max. We did not find any such problem.

    This problem is happening usually for cache plugins. This can happen because the cache plugin prevents image loading and the image doesn’t load properly. Or it could be due to a conflict with another plugin on your site.

    We now suggest you, if you have any kind of caching plugin on your site, please deactivate it. And if your server has any kind of image optimizer plugin then deactivate that too and check the QR code.

    And if there is cloud flare caching on the site, you can test it by keeping it off for some time. Also, see if it conflicts with any of your other plugins or not. Deactivate all plugins one by one from your site and check if your QR is working.

    So we can’t say exactly until we check it. After trying all these things, if your problem is not solved, then follow our PINNED post and reach us so that we can help you with additional steps.
    Hope you understand.

    Thanks for being with us. Good Day!

    Best Regards

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