Error on Subscription Creation: “A Stripe Customer ID value is required.”

  • Upon attempting to create a subscription after specifying the Stripe Customer ID and Source ID I persistently get this error: “Error updating some information: A “Stripe Customer ID” value is required.”

    I contacted Stripe support and they said this issue is unrelated to the Stripe account and I agree that it appears to be an issue with the Plugin.

    Steps to repeat:
    – Assuming WooCommerce & this WooCommerce Stripe Subscription Plugin is installed, navigate to WooCommerce > Subscriptions.
    – Click “Add New”
    – Enter all the relevant details, adding a subscription based Production.
    – Ensure you enter the Customer and Source ID.
    – Select the Save button in the upper right.
    – This is using the current versions of WordPress, WooCommerce and respective Subscriptions Plugin.

    Result
    I get the error above as well as a success message stating everything else was saved and changing the payment method to Manual.

    Expected Result
    I expected there to be a success message and the client to get charged for the newly created subscription.

    Important Notes
    This does NOT happen if we sign into the clients account and purchase from the front end.

    I’m a veteran WordPress & WooCommerce developer using Stripe for the first time (coming from PayPal).

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  • I am seeing this exact same issue… Has anyone figured out the solution?

    I have been using WooCommerce and Stripe for several years now and this is the first time I have encountered the problem.

    Thanks in advance for any help fixing it!

    Jake

    Getting the same issue – has anyone sorted this? I have a customer and source ID but it gives me this error…

Viewing 2 replies - 1 through 2 (of 2 total)
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