Error on settings page

@theartfuldodger,

Could you post the text of the error message that appeared today as well as a copy of your system report: https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/

Thanks,

1st error is ‘Internal server error’ when trying to create access plan (they have been reset)
2nd error is ‘results could not be loaded’ when trying to enrol a student onto a course.

Wordpress
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Home Url: https://courses.dumagueteielts.com
Site Url: https://courses.dumagueteielts.com
Login Url: https://courses.dumagueteielts.com/login/
Version: 4.9.9
Debug Mode: No
Debug Log: No
Debug Display: Yes
Locale: en_GB
Multisite: No
Page For Posts: Not Set
Page On Front: Home (#5) [https://courses.dumagueteielts.com/]
Permalink Structure: /%postname%/
Show On Front: page
Wp Cron: Yes

Settings
——————————————-

Version: 3.29.4
Db Version: 3.29.4
Course Catalog: Courses (#40) [https://courses.dumagueteielts.com/home/courses/]
Membership Catalog: Memberships (#2161) [https://courses.dumagueteielts.com/memberships/]
Student Dashboard: My Courses (#10) [https://courses.dumagueteielts.com/my-courses/]
Checkout Page: Purchase (#9) [https://courses.dumagueteielts.com/purchase/]
Course Catalog Per Page: -1
Course Catalog Sorting: menu_order,ASC
Membership Catalog Per Page: -1
Membership Catalog Sorting: menu_order,ASC
Site Membership: Not Set
Courses Endpoint: my-courses
Edit Endpoint: edit-account
Lost Password Endpoint: lost-password
Vouchers Endpoint: redeem-voucher
Autogenerate Username: no
Password Strength Meter: yes
Minimum Password Strength: medium
Terms Required: yes
Terms Page: Purchase (#9) [https://courses.dumagueteielts.com/purchase/]
Checkout Names: required
Checkout Address: optional
Checkout Phone: optional
Checkout Email Confirmation: yes
Open Registration: no
Registration Names: required
Registration Address: optional
Registration Phone: optional
Registration Voucher: optional
Registration Email Confirmation: yes
Account Names: required
Account Address: required
Account Phone: optional
Account Email Confirmation: yes
Confirmation Endpoint: confirm-payment
Force Ssl Checkout: no
Country: PH
Currency: PHP
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Decimals: 2
Trim Zero Decimals: no
Recurring Payments: yes
Email From Address: [email protected]
Email From Name: Dumaguete IELTS
Email Footer Text: Please visit our website https://www.dumagueteielts.com for lessons, exercises, and simulator applications.
Email Header Image: 1423
Cert Bg Width: 800
Cert Bg Height: 616
Cert Legacy Compat: yes

Gateways
——————————————-

Manual: Enabled
Manual Logging: no
Manual Order: 1

Server
——————————————-

Mysql Version: 5.5.60
Php Curl: Yes
Php Default Timezone: UTC
Php Fsockopen: Yes
Php Max Input Vars: 5000
Php Max Upload Size: 64 MB
Php Memory Limit: -1
Php Post Max Size: 64M
Php Soap: Yes
Php Suhosin: No
Php Time Limt: 14400
Php Version: 7.1.26
Software: Apache
Wp Memory Limit: 40M

Browser
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HTTP USER AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36

Theme
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Name: 60MinuteWebsiteChallenge
Version: 1.3.31.1464821202
Themeuri:
Authoruri: https://www.wpcrafter.com
Template: generatepress
Child Theme: Yes
Llms Support: No

Plugins
——————————————-

Add From Server: 3.3.3
Akismet Anti-Spam: 4.1.1
All-in-One WP Migration: 6.86
bbPress: 2.5.14
Beaver Builder Plugin (Lite Version): 2.2.0.6
Child Theme Configurator: 2.4.4
Custom Sidebars: 3.2.2
Duplicator: 1.3.8
Easy Google Fonts: 1.4.3
Easy Updates Manager: 8.0.3
Embed Any Document: 2.4.1
GP Premium: 1.2.90
H5P: 1.13.0
Head, Footer and Post Injections: 3.1.2
Invisible reCaptcha: 1.2.2
LifterLMS: 3.29.4
LifterLMS Labs: 1.5.2
Ninja Forms: 3.4.4
Optimize Database after Deleting Revisions: 4.7.4
PowerPack Lite for Beaver Builder: 1.2.4
Quiz And Survey Master: 6.2.1
Show-Hide/Collapse-Expand: 1.2.2
Simple CSS: 1.1
Simple Custom CSS: 4.0.1
Tawk.to Live Chat: 0.3.6
Theme My Login: 6.4.16
Username Changer: 3.1.3
Wordfence Security: 7.2.3
WP Super Cache: 1.6.4
Yoast SEO: 9.7

Integrations
——————————————-

BbPress: Yes
BuddyPress: No

Template Overrides
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Unfortunately it’s nearly impossible to debug a 500 Internal Server error without the actual error message that caused it.

If you enable error logging and reporting we may see a more helpful error message which could help us identify the source of the issue.

You can enable that by following these steps: https://lifterlms.com/docs/how-to-debug-a-white-screen/

Since one of these is happening during an ajax request you’re probably not going to see anything other than the internal server error. You’ll have to check your debug.log file to find the error.

After you have that let me know and I’ll see what I can figure out.

Thanks,

This also appeared at the same time (roughly) on my Wordfence plugin.

I have several sites all running Wordfence, all on the same hosting company, on shared servers I believe, and all of the other plugins are working fine. I am also running LMS on another website hosted by the same company and that is working fine.

hope this helps.

I have added the debug code to my wp-config.php file with the ‘true’ & ‘log’ what should I do to generate errors? I have created a debug.log file(there was not one there before).

HTTP/1.1 500 Internal Server Error
Content-Type: text/html; charset=UTF-8
Content-Length: 0
Connection: close
Date: Thu, 14 Mar 2019 01:17:03 GMT
Server: Apache
X-Powered-By: PHP/7.2.15
P3P: CP=”NOI”
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate
Pragma: no-cache
Set-Cookie: _wp_session=8ca57ddf02a8652d851a15c859c1a358%7C%7C1552569423%7C%7C1612142223; expires=Thu, 14-Mar-2019 13:17:03 GMT; Max-Age=43200; path=/
Set-Cookie: PHPSESSID=3652568d3ed0037ecd6fc4abe1ab94a4; path=/
X-Frame-Options: SAMEORIGIN

@theartfuldodge,

I have several sites all running Wordfence, all on the same hosting company, on shared servers I believe, and all of the other plugins are working fine. I am also running LMS on another website hosted by the same company and that is working fine.

Are there any differences in your plugin / theme stacks between the working and non-working sites?

I have added the debug code to my wp-config.php file with the ‘true’ & ‘log’ what should I do to generate errors? I have created a debug.log file(there was not one there before).

Just take the steps to cause the error to happen. After you get the error again the error should be recorded in the debug.log file.

Finally, I see you are an active subscriber with access to premium email support at https://lifterlms.com/my-account/my-tickets — you’re free to do as you like but it’s so much easier for us to debug issues like this via support tickets where we can share credentials and more information instead of posting back and forth here. We also only check the support forums here a few times a week. Our support team works nearly round the clock and I promise a faster response time via email support.

If you want to open a ticket and reference this thread we can take a look around your admin panel and may be able to get this solved more quickly than we’re doing here.

Best,

I am unable to login

My only id is [email protected] which does not let me in. I have tried to reset my password, but it gives me an invalid ID response.

Hi,
I managed to fix it. Although I replicated the site and found no problems, it seems there is an issue with the Easy Updates Manager plugin. Although i works in the replicated site, I noticed some strange behaviour when I tried to alter some update functions.
(I updated to 5.1, successfully), but the update manager plugin hung when trying to select option for updates to major and minor releases.
I disabled it, and the site works, but I also reenabled it and now the site is working as before.
I will keep an eye on it for now.

Thanks.

I am unable to login

My only id is [email protected] which does not let me in. I have tried to reset my password, but it gives me an invalid ID response.

That’s not the email address I see associated with the domain name used there. Check your email and reach via our contact form at https://lifterlms.com/contact if you’d like to get that situated.

For (I hope obvious reasons) I cannot post customer information here so I won’t endeavor to help get that resolved via a public form.

I do have a site activation with the domain name you posted above. I’m assuming it’s you that did that.

I managed to fix it. Although I replicated the site and found no problems, it seems there is an issue with the Easy Updates Manager plugin. Although i works in the replicated site, I noticed some strange behaviour when I tried to alter some update functions.
(I updated to 5.1, successfully), but the update manager plugin hung when trying to select option for updates to major and minor releases.
I disabled it, and the site works, but I also reenabled it and now the site is working as before.
I will keep an eye on it for now.

Glad you were able to figure it out.

Let me know if you need anything else,

https://www.dropbox.com/s/o5rimgcp3c5784j/zoom_0.mp4?dl=0

This error has been caused by GP Premium plugin.

I hope this video can help you solve the issue.

@theartfuldodger

Have you contacted Generate Press about this issue? As you’re seeing errors reported FROM Generate Press there’s not much in the way of a resolution I’m going to be able to provide you with here.

If they determine that this is somehow actually caused by LifterLMS could you let me know?