Error On Request

  • smallbizco

    (@smallbizco)


    7 years ago

    Running some tests with this. After clicking the link in the email the message:

    We could not confirm your GDPR request.
    Please make sure you are using a complete confirmation link.

    Shows on the page. How do I fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author willowsconsulting

    (@willowsconsulting)

    Can you please check if:
    1. your confirmation includes to parameters &request=xyz&confirmation_code=xyz
    If not, you could try to manually copy the link and see if that works?
    2. in your database there is a table named ‘gdpr_requests’ present.
    If not, you could try to re-install the plugin.

    If neither of the above fix your issue, please let us know.

    Hello, I faced the same issue. I checked the confirmation URL and it includes the correct parameters. Checked the Database, ‘gdpr_requests’ and ‘gdpr_del_requests exists. So I deleted the plugin and Installed it again, however, the issue is still present. Do you have any other suggestions?

    Thank you!

    Plugin Author willowsconsulting

    (@willowsconsulting)

    Hi, if you have access to your error logs, can you please check if there is anything logged in them when you try to confirm? We don’t have a ‘gdpr_del_requests’ table, so it seems like you have other GDPR plugins running and, possibly, there is a conflict.

Viewing 3 replies - 1 through 3 (of 3 total)
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