Error on Report Sending

  • Resolved meir321

    (@meir321)


    9 months, 3 weeks ago

    Hi, I am trying to setup a personal report under Settings > Personal > Email reports.

    When I try to send a test report, I get the following error:

    Date format must be: YYYY-MM-DD, or 'today' or 'yesterday' or any keyword supported by the strtotime function (see https://php.net/strtotime for more information): false

    Please advise.
    Thank you

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Hi @meir321, on the page where you click the “Send report now” link, can you check in your browser if the URL contains a &date=... parameter? If it does, can you post the part of URL that includes it (everything after the ? character)?

    If it doesn’t, can you try selecting a date in the period selector (the dropdown that lets you select a date/date range), then try sending the report?

    Thread Starter meir321

    (@meir321)

    Hi @dizzyatinnocraft Here is is:

    module=API&action=index&idSite=1&period=range&date=last7&method=ScheduledReports.generateReport&idReport=1&outputType=3&language=en&format=original

    BTW, the report I created yesterday was gone and I created a new one for this.

    Thank you

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Hi @meir321, can you try selecting a day, week, month or year in the period selector:

    then try using the “Send Report Now” link? (“range” periods are not currently supported for email reports.)

    Thread Starter meir321

    (@meir321)

    Got it, thank you!

    Thread Starter meir321

    (@meir321)

    BTW, when I use the PDF option and click Send Email, I get an email without a PDF attached.

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    @meir321 That might be due to another WordPress plugin interfering with sending attachments. Would you be able to share the list of plugins installed? Note: you can copy the list in matomo’s system report: https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/

    Thread Starter meir321

    (@meir321)

    @dizzyatinnocraft the reports get deleted after a few hours. The one I created before is gone again. Anything to check.

    Can it be related to:

    Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension

    Please advise. Thank you

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    @meir321 No, it’s not related to that. It sounds like something might be deleting data from non-core WordPress database tables regularly, though that’s just a guess. Can you provide the system report I mentioned above? And let me know who your hosting provider is? You can email it to dizzy (at) innocraft (dot) com if you don’t want to post it here.

    Thread Starter meir321

    (@meir321)

    @dizzyatinnocraft Logs sent. Thank you

Viewing 9 replies - 1 through 9 (of 9 total)
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