Error on play

  • Resolved mdcoops

    (@mdcoops)


    4 years, 5 months ago

    I’m testing your plugin to see if I want to purchase pro version (I need to have more than one video on a page). The lightbox opens up, but when I click on play I get this error message: An error occurred. “Please try again later. (Playback ID: 5_06eU8GSIuB9Vdk)” The video plays using another plugin for a video gallery.

Viewing 4 replies - 16 through 19 (of 19 total)
  • Thread Starter mdcoops

    (@mdcoops)

    I had already done the remove key steps as I read that in support forums. Maybe you could somehow provide some feedback to the user that “your license has been activated” or something.

    Plugin Author David Vongries

    (@davidvongries)

    If the license key is active, it will show a green “active” button below the input field. The plugin will still function even without the license key being activated, though you won’t be able to receive automatic updates.

    Feel free to send in a support ticket with admin credentials to the site so I can have a look at it ??

    https://wp-video-popup.com/support/

    Thank you!

    Best,
    David

    Thread Starter mdcoops

    (@mdcoops)

    No green active button, and I would like to receive updates.

    Plugin Author David Vongries

    (@davidvongries)

    Please send in a support ticket so we can have a look at it. We’d need admin capabilities to perform some tests.

    Thank you!

    https://wp-video-popup.com/support/

Viewing 4 replies - 16 through 19 (of 19 total)
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