Error on form

  • Resolved scottkr24

    (@scottkr24)


    6 years, 11 months ago

    I still had the Contact Form 7 installed and active as that was the first one I was using. After installing yours and now using it I deactivated and deleted it but as you see I’m still getting the error.
    https://prnt.sc/ix03zn

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi scottkr24,

    I’m sorry to hear you’re running into this issue! When you get a chance, could you please share the URL where this form is embedded?

    With that, I’ll be able to take a closer look and suggest next steps. Thanks! ??

    Thread Starter scottkr24

    (@scottkr24)

    contact page

    Hi scottkr24,

    Thanks for sharing that page! I took a look, and it appears that there are two plugins loading reCAPTCHA on this page. When this happens, reCAPTCHA will still appear correctly but unfortunately the functionality will break.

    From what I can see in the source code for this page, it looks like this other reCAPTCHA code is being loaded by a plugin called Simple Google Recaptcha.

    In order to resolve this issue, you’ll need to deactivate this other plugin. However, if you need this other plugin elsewhere on your site you could also try using our No-Conflict Mode (found under WPForms > Settings > reCAPTCHA tab). This should remove the reCAPTCHA scripts for anything non-WPForms on pages where a form is using reCAPTCHA.

    I hope this helps! When you’ve had a chance to give either of these options a try, could you please let me know how it goes?

    Thanks! ??

    Thread Starter scottkr24

    (@scottkr24)

    Thanks, I totally overlooked that the Simple Google Recaptcha was still there. I forgot to remove it. Its deleted from the Plugins. The form works as it should now.

    Excellent, that’s great to hear! Thanks for letting me know ??

Viewing 5 replies - 1 through 5 (of 5 total)
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