• using the most basic csv order export, error on export over 90 orders, and I have a standard build, all up to date. no issues. except this plugin, uninstalling it now. finding something better.

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @hamishahern,

    We sincerely apologise for any inconvenience you experienced while using our plugin. Exporting orders should typically be a smooth process, and we regret that you encountered difficulties.

    There are a couple of common reasons why order exports may fail, and we would like to offer some troubleshooting steps to help resolve the issue:

    1. Server Timeout Issues: Sometimes, order exports may fail due to server timeout issues. You can try reducing the export batch count to 30 or less and set the maximum execution time value to “0” in the plugin’s general settings. This may help prevent timeouts during the export process.
    2. Conflict with Third-Party Plugins: Conflicts with other plugins on your site can sometimes interfere with order exports. To troubleshoot this, you can temporarily disable all plugins except WooCommerce and ours, and then attempt the export again to see if the issue persists.
    3. Fatal Errors: If a fatal error occurred during the export process, it could prevent the export from completing successfully. You can check for any fatal error logs by navigating to WooCommerce > Settings > Logs and selecting the latest fatal error log.

    Additionally, if you could provide more details about the error message you received during the export process, we might be able to assist you.

    Really? Just because you dont know how to use it doesnt means it doesnt work

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