Error on custom templates importation – v.3.24.8+

  • Resolved remseo

    (@remseo)


    3 weeks, 4 days ago

    Hi,

    I have an error on elementor free version (3.24.8 + 3.25.0).

    Since those updates i can’t import any custom section template in a page created with elementor builder.

    An error message explains that my (super) administrator account doesn’t have permissions to import any of my template.

    If i rollback on version 3.24.7 i can upload my custom templates as usual.

    I’ve tried to activate Elementor’s error-free mode (not sure about the translation): the import error is still present.

    I’ve also tried using Twenty Twenty-four WP default theme and deactivating plugins manually: the error is still present.

    Debug log is activated from wp-config and i don’t have any php warning/error while using my website or elementor.

    I’m on a local environment so i can’t send any link.

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello.

    I can confirm your error. I updated Elemetor to the latest version 3.25.0 an hour ago and wanted to import a template from ‘My templates’. This always created an error message:

    The following error(s) occurred: You do not have permission to access this template

    First I thought the problem was the template itself but I had imported the same one a few weeks ago with no problem. To test this, I then saved a part of a webpage as a template and tried to import that one on another page – same issue and error.

    This Elementor update surely has a bug and that is that you cannot import any own templates anymore.

    I then found the solution to rollback to the previous Elementor version, in this case 3.24.7 and the import worked again with all templates.

    So the problem is clearly the update.

    I presume if I update now again to the latest version all templates will stay on the respective pages, just the import function needs to be fixed.

    Plugin Support Richard from Elementor

    (@richardk23)

    Hello,

    Thank you for reaching out.

    We are experiencing an issue with the template library and permissions. Our team is aware of the issue and is working on a fix as we speak. You can find the issue’s status on this page and monitor it for updates:?https://status.elementor.com/. Rest assured that the fix is coming. Sorry for the inconvenience!

    If you have any further questions or concerns, please do not hesitate to contact us. We will be more than happy to help. Have a nice and productive day!

    Kind regards,
    Richard

    Thank you Richard!

    Good to know the problem will be tackled.

    Have a good day as well!

    Thread Starter remseo

    (@remseo)

    Hi there,

    Thanks for your answer Richard
    Thanks also to @lukesterin for your contribution and verification.

    This error/bug is solved in version 3.25.1 as detailed in elementor status page.

    I mark this topic as solved.

    Best regards

Viewing 4 replies - 1 through 4 (of 4 total)
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