Error on credit card proccessing switches to bank transfer

  • Resolved riccardo644

    (@riccardo644)


    1 year, 11 months ago

    I’m having more clients telling me that they choose paypal or credit card options, they insert all the data but than after the checkout is completed no transation is made and the order when as a bank transfer, how can I fix this problem? it doesn’t happen always but now at least 10 clients told me that

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @riccardo644,

    There is a rogue credit card form in your Checkout area that hides and overrides all of your regular payment methods and potentially intends to steal customer data.
    So, it looks like your website may be infected with malware. I have seen this once before, and it was malicious then at least.

    This malicious code is often inserted into WooCommerce template files, so I suggest creating a site backup and then reinstalling WooCommerce.
    If this card form still persists after reinstalling WooCommerce, I suggest additionally reaching out to the WooCommerce support.
    I also recommend reviewing your installed plugins, as problems like this could potentially be caused by third-party plugins with security issues.

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @riccardo644,

    As we have not heard back from you in a while and the original problem does not directly relate to PayPal Payments, I’m marking this thread as resolved.
    Hopefully, the information the WooCommerce support provided helped you out.
    If you have any further questions, please feel free to reopen this topic or create a new one.
    Thanks!

    Kind regards,
    Niklas

Viewing 2 replies - 1 through 2 (of 2 total)
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