Error on creating new backup

  • Resolved elsazehra

    (@elsazehra)


    9 months, 2 weeks ago

    Whenever I try to create a backup, the following error appears: “Waiting until scheduled time to retry because of errors.” I’ve reduced the archive split size to 100mb, and increased the memory limit in wp-config file but nothing happened. I am unable to create a backup. Please help me with a solution, as this is urgent. Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    To help us work out the cause of your problem, can you please send us a copy of the full backup log?
    This can be found in the UpdraftPlus Existing Backups tab. The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Kind Regards,
    Bryle

    Thread Starter elsazehra

    (@elsazehra)

    Here is the full log:
    https://pastebin.com/DjuWLPKp

    Thread Starter elsazehra

    (@elsazehra)

    How can I fix this issue? Please help!

    Plugin Support vupdraft

    (@vupdraft)

    It looks like you are a Premium user. As such we are not allowed to provide support here. Can you contact us using this form: https://updraftplus.com/paid-support-requests/

    By the looks of it, this should not be difficult to fix for you.

    Thread Starter elsazehra

    (@elsazehra)

    Can you please tell me the solution here?

    This is my client’s account, and I don’t have it’s credentials. I’ll be very thankful.

    Plugin Support vupdraft

    (@vupdraft)

    In the Settings tab, next to OneDrive click “Delete these settings” then setup your OneDrive again.

    For any further support you will need to go to our Premium support channel or our help desk.

Viewing 6 replies - 1 through 6 (of 6 total)
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