Error on connecting stripe to wordrpess

  • Resolved smenaria2

    (@smenaria2)


    1 year, 4 months ago

    I am getting below error while trying to connect stripe to my wordrpess-

    The Stripe account selected was created by another platform. Please try connecting to a different account or create a new one.

    My website and stripe account both are created from same email id.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author David Parker

    (@dlparker1005)

    Hi @smenaria2,

    Stripe does not allow a single Stripe account to be used with multiple platforms/plugins as per the “Using Stripe with multiple platforms” section of their “Security, permissions, and access levels when connecting your Stripe account to a third-party platform” support article.

    Instead, can you please try creating a new account in Stripe when trying to connect your website to Stripe? You can have multiple Stripe accounts that are all accessible with the same Stripe login credentials.

    Thread Starter smenaria2

    (@smenaria2)

    hello David,

    Thank you for your quick response, really appreciate it.

    I tried to create a new account but it showed me the same error. Then I tried to create a new account while connecting stripe with your plugin, on country selection it showed me error that ‘you can not selected this country with this type of account’ For your information I am using country ‘India’ and ‘individual’ as entity. Is there any kind of restriction from your plugin for this selection? I was able to connect with wordpress and WP simple stripe with same account.

    Thanks Again.

    Plugin Author David Parker

    (@dlparker1005)

    Hi @smenaria2, thank you for that additional information.

    We have been able to replicate this issue that you are experiencing by trying to create a new account with the country field set to “India”, but this is not a restriction that is being set by Restrict With Stripe.

    To confirm this, we have also tested this behavior with a number of other WordPress plugins that use the same Stripe registration flow as our plugin (Stripe Connect for standard accounts) and can confirm that the same error message is shown when trying to connect with those plugins.

    We were not able to find a plugin named “WP Simple Stripe”. Can you please link us to that plugin so that we can take a look at how they are performing Stripe authentication?

    Plugin Author David Parker

    (@dlparker1005)

    Hi @smenaria2,

    As we have not heard back from you, I am going to mark this support thread as resolved. If you would like to continue discussing this issue, please feel free to open a new support ticket and we can continue our discussion there.

Viewing 4 replies - 1 through 4 (of 4 total)
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