Error on Checkout with plugin Order Status Manager

  • Resolved tadej

    (@st1fffy)


    1 month, 3 weeks ago

    Hi,
    Plugin is conflicting with - WooCommerce Order Status Manager - https://woocommerce.com/products/woocommerce-order-status-manager/
    It seems ORDERID is not passed correctly or is conflicting with Wordline plugin. Below is error log if you could take a look. Thank you



    [12-Jan-2025 20:15:15 UTC] PHP Fatal error: ?Uncaught Exception: Unable to retrieve hostedCheckoutId for the order 19918186 in /var/www/clients/client8/web41/web/wp-content/plugins/worldline-for-woocommerce/modules/inpsyde/worldline-checkout/src/CheckoutModule.php:123

    Stack trace:

    #0 /var/www/clients/client8/web41/web/wp-content/plugins/worldline-for-woocommerce/modules/inpsyde/worldline-checkout/src/CheckoutModule.php(85): Syde\Vendor\Inpsyde\WorldlineForWoocommerce\Checkout\CheckoutModule->handleCheckoutCompletion()

    #1 /var/www/clients/client8/web41/web/wp-includes/class-wp-hook.php(324): Syde\Vendor\Inpsyde\WorldlineForWoocommerce\Checkout\CheckoutModule->Syde\Vendor\Inpsyde\WorldlineForWoocommerce\Checkout\{closure}()

    #2 /var/www/clients/client8/web41/web/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()

    #3 /var/www/clients/client8/web41/web/wp-includes/plugin.php(565): WP_Hook->do_action()

    #4 /var/www/clients/client8/web41/web/wp-includes/class-wp.php(830): do_action_ref_array()

    #5 /var/www/clients/client8/web41/web/wp-includes/functions.php(1336): WP->main()

    #6 /var/www/clients/client8/web41/web/wp-blog-header.php(16): wp()

    #7 /var/www/clients/client8/web41/web/index.php(17): require('...')

    #8 {main}

    ? thrown in /var/www/clients/client8/web41/web/wp-content/plugins/worldline-for-woocommerce/modules/inpsyde/worldline-checkout/src/CheckoutModule.php on line 123



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Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hi @st1fffy

    Thank you for reporting this issue.

    We will raise this internally with our development team to investigate the cause and work on a resolution. Once we have an update or a fix, we will inform you promptly.

    In the meantime, if you encounter any additional issues or have further details to share, please don’t hesitate to let us know.

    Kind Regards,

    Krystian

    Thread Starter tadej

    (@st1fffy)

    Hey, we were able to find a problem. It’s connected to plugin Order Status Manager where even after the update of the plugin new required status “checkout-draft” is not created and therefore order is not processed correctly. Solution is to add status with slug “checkout-draft” in settings “Order Statuses” in the plugin “Order Status Manager”. In this way order is processed correctly without errors.

    Thank you for the fast response. You can mark this ticked as solved.
    Best regards

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @st1fffy

    Thank you for the update and for identifying the issue. Yesterday, before escalating this to the developers, I attempted to reproduce the problem but was unable to do so. Your feedback today helps clarify the situation.

    On my end, the ‘checkout-draft’ slug is enabled by default after installing Order Status Manager, so this appears to be quite an edge case. Nevertheless, I appreciate you letting us know, as it saves time in reproducing and addressing the issue.

    If you have any further questions or need assistance, feel free to reach out.

    Kind Regards,

    Krystian

Viewing 3 replies - 1 through 3 (of 3 total)
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