Error on check out
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Let me explain the situation:
When someone makes an order for example
3 x product 1
3 x product 2
3 x product 3
and finishes the purchase they are not redirected to thank you page but instead, the page shows an error that something did not work. So they don’t get the email, not even me for the new order.Now in the back:
1. On the order page I can see the order.
2. Only the stock of product 1 is modified.
3. If I cancel the ordered product 1 is not added back into the stock.I disabled all the plugins, changed the theme, and reconnected the google account still nothing works
Viewing 6 replies - 1 through 6 (of 6 total)
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[03-Nov-2022 14:00:23 UTC] PHP Fatal error: Uncaught TypeError: Return value of Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::get_synced_google_product_ids() must be of the type array or null, string returned in /home/r89829part/public_html/wp-content/plugins/google-listings-and-ads/src/Product/ProductHelper.php:241
Stack trace:
#0 /home/r89829part/public_html/wp-content/plugins/google-listings-and-ads/src/Product/BatchProductHelper.php(165): Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper->get_synced_google_product_ids(Object(WC_Product_Simple))
#1 /home/r89829part/public_html/wp-content/plugins/google-listings-and-ads/src/Product/SyncerHooks.php(211): Automattic\WooCommerce\GoogleListingsAndAds\Product\BatchProductHelper->generate_delete_request_entries(Array)
#2 /home/r89829part/public_html/wp-content/plugins/google-listings-and-ads/src/Product/SyncerHooks.php(112): Automattic\WooCommerce\GoogleListingsAndAds\Product\SyncerHooks->handle_update_products(Array)
#3 /home/r89829part/public_html/wp-includes/class-wp in /home/r89829part/public_html/wp-content/plugins/google-listings-and-ads/src/Product/ProductHelper.php on line 241Hello,
As a first step, please provide us with the following information:
Please share with us a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?
Thanks.
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This reply was modified 2 years, 4 months ago by
Igor H.
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Parent Theme Name: Shoptimizer Parent Theme Version: 2.6.2 Parent Theme Author URL: https://www.commercegurus.com/ WooCommerce Support: ? ### Templates ### Overrides: – ### WooCommerce Google Product Feed feeds ### 306ef0f0a6bd10a1: Google merchant centre product feed ??Type: google ??Category filter: - ??Categories: - ### WooCommerce Google Product Feed options ### Include variations in feed: Enabled Send "item group ID": Enabled Expanded schema markup: - Debug key: c72b09ba-ff66-480a-bf02-ec886b6d3be7 ### WooCommerce Google Product Feed fields ### Title: Pre-populates from product product_title. Product description: Main product description (full preferred) plus variation description Availability (in stock products): Defaults to "in stock". Availability (backordered products): Defaults to "out of stock". Availability (out of stock products): Defaults to "out of stock". Condition: Defaults to "new". Brand: Pre-populates from _wc_facebook_enhanced_catalog_attributes_brand meta field. Manufacturer Part Number (MPN): Product Type: Google Product Category: Size system: Defaults to "EU". ### WooCommerce Google Product Feed DB status ### Database version: 15 Active database version: 15 wc_gpf_render_cache: Empty woocommerce_gpf_google_taxonomy (en-US): 5595 items ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-04 19:09:46 +02:00 Options: ? Notes: 15 Onboarding: completed ### Action Scheduler ### Canceled: 28 Oldest: 2022-10-05 19:02:56 +0300 Newest: 2022-11-03 16:02:05 +0200 Complete: 30.599 Oldest: 2022-10-04 13:26:29 +0300 Newest: 2022-11-04 12:11:04 +0200 Failed: 2.040 Oldest: 2021-08-10 16:12:33 +0300 Newest: 2022-11-03 16:23:26 +0200 Pending: 17 Oldest: 2022-11-04 12:19:55 +0200 Newest: 2022-11-09 17:27:17 +0200 ### Instagram ### Connected: ? Facebook page: ? Catalog permalink: product-catalog/ Catalog interval: 1h ### Product Catalogs ### Instagram catalog: 533 product(s) Feed URL: https://partyboom.ro/product-catalog/toate.xml Variations: no Tax location: - Stock: no Last update (UTC): 2022-11-04 12:04 Images: all Description: description Variation Description: description ### Status report information ### Generated at: 2022-11-04 12:18:38 +02:00Hi there @kiralylorand ??
From the site’s SSR, it appears that the
Google Listings and Ads: de WooCommerce – 2.2.0plugin (the one we support here) is inactive, and theWooCommerce Google Product Feed: de Ademti Software Ltd. – 10.7.6plugin is listed under the active ones.Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Sorry, i deactivated your plugin because of the error. I sent now the right sistem status
### WordPress Environment ### WordPress address (URL): https://partyboom.ro Site address (URL): https://partyboom.ro WC Version: 7.0.1 REST API Version: ? 7.0.1 WC Blocks Version: ? 8.5.2 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.1 WP Multisite: – WP Memory Limit: 2 Go WP Debug Mode: – WP Cron: ? Language: ro_RO External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 512 Mo PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.71.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.34-MariaDB Max Upload Size: 512 Mo Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 7.0.1 WC Database Prefix: wp7v_ Dimensiune total? baz? de date: 299.80MB Dimensiune date baz? de date: 252.70MB Dimensiune index baz? de date: 47.10MB wp7v_woocommerce_sessions: Date: 10.50 MO + Index: 0.28 MO + Motor InnoDB wp7v_woocommerce_api_keys: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB wp7v_woocommerce_attribute_taxonomies: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB wp7v_woocommerce_downloadable_product_permissions: Date: 0.02 MO + Index: 0.06 MO + Motor InnoDB wp7v_woocommerce_order_items: Date: 1.52 MO + Index: 0.22 MO + Motor InnoDB wp7v_woocommerce_order_itemmeta: Date: 6.52 MO + Index: 5.03 MO + Motor InnoDB wp7v_woocommerce_tax_rates: Date: 0.02 MO + Index: 0.06 MO + Motor InnoDB wp7v_woocommerce_tax_rate_locations: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB wp7v_woocommerce_shipping_zones: Date: 0.02 MO + Index: 0.00 MO + Motor InnoDB wp7v_woocommerce_shipping_zone_locations: Date: 0.02 MO + Index: 0.03 MO + 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InnoDB wp7v_yith_wcwl_lists: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB wp7v_yoast_indexable: Date: 2.52 MO + Index: 0.81 MO + Motor InnoDB wp7v_yoast_indexable_hierarchy: Date: 0.09 MO + Index: 0.16 MO + Motor InnoDB wp7v_yoast_migrations: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB wp7v_yoast_primary_term: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB wp7v_yoast_prominent_words: Date: 0.14 MO + Index: 0.23 MO + Motor InnoDB wp7v_yoast_seo_links: Date: 0.11 MO + Index: 0.09 MO + Motor InnoDB wp_pinterest_automatic: Date: 0.02 MO + Index: 0.00 MO + Motor InnoDB wp_woocommerce_tax_rate_locations: Date: 0.02 MO + Index: 0.00 MO + Motor InnoDB ### Post Type Counts ### acf-field: 1 acf-field-group: 1 attachment: 2336 blocks: 8 clever_menu: 14 clever_menu_location: 1 clever_menu_theme: 2 cmm4e_menu: 5 cmm4e_menu_location: 3 cmm4e_menu_theme: 3 cms_block: 21 cookielawinfo: 6 custom_css: 3 customize_changeset: 2 elementor_library: 14 featured_item: 8 groovy_menu_preset: 1 nav_menu_item: 185 page: 43 popup: 2 popup_theme: 8 portfolio: 9 post: 12 product: 537 product_variation: 47 pwf_woofilter: 1 raccartlist: 217 racemailtemplate: 1 racmaillog: 205 racrecoveredorder: 3 revision: 556 shop_coupon: 1 shop_order: 2131 shop_order_refund: 5 wafs: 1 wc_instagram_catalog: 1 wcpf_item: 4 wcpf_project: 1 woodmart_sidebar: 1 woodmart_slide: 3 wp_block: 1 wp_global_styles: 1 wpforms: 2 yith_wcan_preset: 1 yith-wcbm-badge: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (35) ### SmartBill: de smarbill.ro – 2.9.9 Editor clasic: de Contributori WordPress – 1.6.2 Piese clasice: de Contributori WordPress – 0.3 CommerceGurus Commercekit: de CommerceGurus – 2.1.1 CookieYes | GDPR Cookie Consent: de CookieYes – 3.0.4 CurieRO: de CurieRO – 2.18.10 GTM4WP: de Thomas Geiger – 1.16.1 Elementor: de Elementor.com – 3.8.0 Facebook for WooCommerce: de Facebook – 2.6.28 Free Shipping Label: de Devnet – 2.4.3 Google Listings and Ads: de WooCommerce – 2.2.0 Jetpack: de Automattic – 11.5.1 Kirki Customizer Framework: de David Vongries – 4.0.24 Loco Translate: de Tim Whitlock – 2.6.3 NETOPIA Payments Payment Gateway: de Netopia – 1.0 Pinterest pentru WooCommerce: de WooCommerce – 1.2.4 Premium Addons for Elementor: de Leap13 – 4.9.36 Premium Addons PRO: de Leap13 – 2.8.12 Product Catalog Feed Pro by PixelYourSite: de PixelYourSite – 5.3.0 Product/Review CSV Import Export: de WebToffee – 3.8.3 Social Media Widget: de Noah Kagan – 4.0.6 TikTok: de TikTok – 1.0.10 WooCommerce Search Engine: de Guaven Labs – 2.2.12 WooCommerce Instagram: de Themesquad – 4.1.9 WooCommerce Product Variations Swatches Premium: de VillaTheme – 1.0.8 WooCommerce: de Automattic – 7.0.1 Yoast SEO Premium: de Echipa Yoast – 19.3 Yoast SEO: de Echipa Yoast – 19.9 WP Mail Logging: de Wysija – 1.10.4 WP Mail SMTP: de WPForms – 3.6.1 WP-Optimize Premium - Clean, Compress, Cache: de David Anderson Ruhani Rabin Team Updraft – 3.2.9 WPForms Lite: de WPForms – 1.7.7.2 Yoast SEO: WooCommerce: de Echipa Yoast – 15.2 YITH Infinite Scrolling: de YITH – 1.7.0 YITH WooCommerce Badge Management Premium: de YITH – 1.4.14 ### Inactive Plugins (18) ### Clever Mega Menu: de Zootemplate – 1.0.12 EAN for WooCommerce: de WPFactory – 4.4.0 easySales: de easySales – 1.1.24 Elfsight Popup CC: de Elfsight – 1.1.0 Groovy Menu: de Grooni – 2.6.3 Max Mega Menu: de megamenu.com – 3.0 Max Mega Menu - Pro Addon: de megamenu.com – 2.2.3 Max Mega Menu - StoreFront Integration: de megamenu.com – 1.0.3 Nextend Social Login: de Nextendweb – 3.1.6 Recover Abandoned Cart: de FantasticPlugins – 23.8 Slider Revolution: de ThemePunch – 6.5.24 Woo 365: de Biktha – 1.2.1 WooCommerce Composite Products: de WooCommerce – 8.5.2 WooCommerce Google Product Feed: de Ademti Software Ltd. – 10.7.6 WooCommerce Product Search: de itthinx – 4.8.0 WPC Grouped Product for WooCommerce: de WPClever – 3.1.6 YITH WooCommerce Barcodes Premium: de YITH – 2.0.10 YITH WooCommerce Product Add-ons Premium: de YITH – 2.0.2 ### Settings ### API Enabled: – Force SSL: – Currency: RON (lei) Currency Position: right_space Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: composite (composite) external (external) grouped (grouped) simple (simple) variable (variable) woosb (woosb) woosg (woosg) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) instock (instock) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) visible (visible) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Baz? magazin: #6 - /shop/ Co?: #7 - /cart/ Finalizare: #8 - /checkout/ Contul meu: #9 - /my-account/ Termeni ?i condi?ii: #466 - /termeni-si-conditii/ ### Theme ### Name: Shoptimizer Child Theme Version: 1.2.1 Author URL: Child Theme: ? Parent Theme Name: Shoptimizer Parent Theme Version: 2.6.2 Parent Theme Author URL: https://www.commercegurus.com/ WooCommerce Support: ? ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-04 19:09:46 +02:00 Options: ? Notes: 16 Onboarding: completed ### Action Scheduler ### Finalizeaz?: 30.697 Oldest: 2022-10-04 19:20:58 +0300 Newest: 2022-11-04 13:14:30 +0200 ?n a?teptare: 19 Oldest: 2022-11-04 13:16:33 +0200 Newest: 2022-11-09 17:27:17 +0200 E?uat?: 2.040 Oldest: 2021-08-10 16:12:33 +0300 Newest: 2022-11-03 16:23:26 +0200 Anulat?: 28 Oldest: 2022-10-05 19:02:56 +0300 Newest: 2022-11-03 16:02:05 +0200 ### Instagram ### Connected: ? Facebook page: ? Catalog permalink: product-catalog/ Catalog interval: 1h ### Product Catalogs ### Instagram catalog: 533 product(s) Feed URL: https://partyboom.ro/product-catalog/toate.xml Variations: no Tax location: - Stock: no Last update (UTC): 2022-11-04 13:05 Images: all Description: description Variation Description: description ### Status report information ### Generated at: 2022-11-04 13:15:47 +02:00Hi,
Thanks for the info.I was unable to reproduce the issue on my end. For better assistance, please contact us here. Be sure to include a link to this forum thread.
Best.
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