Error on 3 step

  • Resolved kassybaevam

    (@kassybaevam)


    1 year, 10 months ago

    Hello, at the third step of cloning, the following message came out.

    Something went wrong!

    Error: Error: SplFileInfo::isDir(): open_basedir restriction in effect. File(/home/admin/domains/houseofco.eu/public_html/wp-content/db.php) is not within the allowed path(s): (/home/admin/:/tmp:/var/tmp:/opt/alt/php74/usr/share/pear/:/dev/urandom:/usr/local/lib/php/:/usr/local/php74/lib/php/)

    Please try the WP Staging Small Server Settings or submit an error report and contact us.


    What to do?

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Fayyaz

    (@fayyazfayzi)

    Hi @kassybaevam ,

    You have tried to create the staging site outside the base directory. The “open_basedir restriction in effect” error is caused by a PHP security feature restricting access to files outside the base directory. Please see if your hosting company can disable open_basedir for your website

    Please create the staging site within the base directory or open a free support ticket by filling out?this form?so we can investigate this issue for you.

    Cheers

    Fayyaz

Viewing 1 replies (of 1 total)
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