• Resolved tigergagnon

    (@tigergagnon)


    I have this message:

    Error occurred while updating SpamFireWall local base. Error: WRONG_UPDATE_ID

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support katereji

    (@katereji)

    Hello.
    I transfer this info to the development group.
    We will contact you within 2-3 workdays.
    Write back to us anytime.

    Thread Starter tigergagnon

    (@tigergagnon)

    I found it! thanks

    Plugin Support katereji

    (@katereji)

    Could you clarify what did you mean when you said: “found it!”?

    Hello,

    Thank you for the feedback! We have fixed the problem.

    Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip )

    Here is an instruction:

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
    3. After the automatic page refresh find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    5. Go to Plugins —> Add New —> Upload Plugin.
    4. Download the plugin archive from the link above.
    6. Choose the downloaded archive and press “Install Now”.

    Contact us if you have any questions.

    I’m using version 5.159.7 and getting this error message too. Will the above instructions fix this for me?

    Plugin Support katereji

    (@katereji)

    Hello.
    No, all fixes are in the 5.159.7 version.
    Please, deactivate the plugin with the “Complete deactivation” option enabled and then reinstall it.
    1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings)
    2. Check the last settings “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Delete plugin.
    5. Install it from WP marketplace.
    4. Then activate it.
    5. Enter your access key in the plugin’s settings.
    Let us know the result, please.

    Yes. That fixed it. Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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