Error occurred while updating SpamFireWall local base

  • Resolved theroadreel

    (@theroadreel)


    3 years, 8 months ago

    Hello,

    An error message saying
    Warning: preg_match() expects parameter 2 to be string, array given in /home/customer/www/theroadreel.com/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/ApbctWP/Helper.php on line 93
    appears on my homepage and a few random posts.

    Also, on WP Cleantalk dashboard there is another error message, please see below:

    2021-03-11 16:35:19: Error occurred while updating SpamFireWall local base. Error: WRONG_SITE_RESPONSE ACTION: https://www.theroadreel.com RESPONSE: Array ( [0] => <html><head><script data-ezscrex=’false’ data-cfasync=’false’ data-pagespeed-no-defer>var __ez=__ez||{};__ez.stms=Date.now();__ez.evt={};__ez.script={};__ez.ck=__ez.ck||{};__ez.template={};__ez.template.isOrig=false;__ez.queue=(function(){var count=0,incr=0,items=[],timeDelayFired=false,hpItems=[],lpItems=[],allowLoad=true;var obj={func:function(name,funcName,parameters,isBlock,

    Kindly advise how to solve this. Please as simple as possible as I am not a programmer, so I can understand the steps to take to fix this (in case I have to do something at all?)

    Thank you

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello, @theroadreel

    Thank you for the feedback!

    Could you, please, try to install the dev version of the plugin? ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

    Here is an instruction:

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
    3. After the automatic page refresh find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    5. Go to Plugins —> Add New —> Upload Plugin.
    4. Download the plugin archive from the link above.
    6. Choose the downloaded archive and press “Install Now”.
    7. Press CTRL + F5 to clear cache once you on the page with the problem.

    Did it help?

    Thread Starter theroadreel

    (@theroadreel)

    Hello, @amagsumov

    Thank you for your prompt response. I have opened my website today, and the Warning on the front end of the website was gone. Talking about the one below:

    Warning: preg_match() expects parameter 2 to be string, array given in /home/customer/www/theroadreel.com/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/ApbctWP/Helper.php on line 93

    However, the error message on WP dashboard Cleantalk plugin settings page is still there. So I tried your suggested method, but it didn’t help to remove the Error message from WP dashboard. I updated Cleantalk plugin to its latest version.
    Error message on WP Cleantalk setting page still says:
    2021-03-13 16:22:56: Error occurred while updating SpamFireWall local base. Error: WRONG_SITE_RESPONSE ACTION: https://www.theroadreel.com RESPONSE: Array ( [0] => <html><head><script data-ezscrex=’false’ data-cfasync=’false’ data-pagespeed-no-defer>var __ez=__ez||{};__ez.stms=Date.now();__ez.evt={};__ez.script={};__ez.ck=__ez.ck||{};__ez.template={};__ez.template.isOrig=false;__ez.queue=(function(){var count=0,incr=0,items=[],timeDelayFired=false,hpItems=[],lpItems=[],allowLoad=true;var obj={func:function(name,funcName,parameters,isBlock,

    Not sure how it affects the website performance. I noticed that the Warning message appears after each WP plugin update. Not sure if that correlated with Clean talk plug in update as well.

    Plugin Author alexandergull

    (@alexandergull)

    Thank you for your feedback.
    I transfer this to the developer.
    We will contact you in a few days.
    Be well,

    Hello,

    Thank you for the feedback! We have fixed the problem.

    Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

    Here is an instruction:

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
    3. After the automatic page refresh find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    5. Go to Plugins —> Add New —> Upload Plugin.
    4. Download the plugin archive from the link above.
    6. Choose the downloaded archive and press “Install Now”.

    Contact us if you have any questions.

    Thread Starter theroadreel

    (@theroadreel)

    Hi,

    thank you for getting back to me. However, the error hasn’t disappeared from WP Cleantalk dashboard. I have installed your plugging from the link you shared. After doing so, WP also shows that there is a newer version available: 5.153.6. Therefore, I updated to the newer Cleantalk version again. Anf the same error is still there..

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Could you try to install this dev version and don’t update it?

    https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip

    Did it help?

    Hello @theroadreel

    How is it going? Did the error disappear? Make synchronize once you install the dev-version.

    Waiting to hear from you!

    Thread Starter theroadreel

    (@theroadreel)

    Hi @safronik

    I have tried downloading and installing through your link 3 times. Not sure if you are sending me the exact same thing? As it does not work. Please let me know what do you mean by “synchronize”?

    I see that a newer version of Cleantalk is available- tried that too but it didn’t work either.

    Thank you,
    Ausra

    Thread Starter theroadreel

    (@theroadreel)

    Also, @safronik the warning message is back on my homepage at https://www.theroadreel.com (it was gone for a few days).

    Plugin Support SergeM

    (@serge00)

    The synchronize button is here:
    ? WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> press the button “Synchronize with Cloud”

    Please, press the button and see the results.
    Did it help?

    @theroadreel

    Looks like you haven’t isntalled the dev-version.

    Please, upate to the latest 5.154, it includes the fix.

    Thread Starter theroadreel

    (@theroadreel)

    @safronik just update it, seems like error and warning message is currently gone ??

    Plugin Support SergeM

    (@serge00)

    That’s good news, @theroadreel.
    All the best.

    Plugin Author alexandergull

    (@alexandergull)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 14 replies - 1 through 14 (of 14 total)
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