Error occurred on last SpamFireWall check

Fatal error: Uncaught RuntimeException: Index invalid or out of range in /home/xxxxxxxxxxxx/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Scanner/HeuristicAnalyser/Modules/Entropy.php:63 Stack trace: #0 /home/xxxxxxxxxxxx/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Scanner/HeuristicAnalyser/HeuristicAnalyser.php(384): CleantalkSP\Common\Scanner\HeuristicAnalyser\Modules\Entropy->analyse() #1 /home/xxxxxxxxxxxx/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Scanner/HeuristicAnalyser/Controller.php(55): CleantalkSP\Common\Scanner\HeuristicAnalyser\HeuristicAnalyser->processContent() #2 /home/xxxxxxxxxxxx/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Scanner/HeuristicAnalyser/Controller.php(26): CleantalkSP\Common\Scanner\HeuristicAnalyser\Controller->scanFileForHeuristic() #3 /home/xxxxxxxxxxxx/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/ScannerQueue.php(1445): CleantalkSP\Common\Scanner\HeuristicAnalyser\Controller->scanFile() #4 /home/xxxxxxxxxxxx/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/ScannerQueue.php(188): CleantalkSP\SpbctWP\Scanner\ScannerQueue->heuristic_analysis() #5 /home/xxxxxxxxxxxx/wp-content/plugins/security-malware-firewall/inc/spbc-scanner.php(49): CleantalkSP\SpbctWP\Scanner\ScannerQueue::controllerBackground() #6 [internal function]: spbc_scanner__controller() #7 /home/xxxxxxxxxxxx/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Cron.php(121): call_user_func_array() #8 /home/xxxxxxxxxxxx/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Cron.php(54): CleantalkSP\Common\Cron->runTasks() #9 /home/xxxxxxxxxxxx/wp-content/plugins/security-malware-firewall/security-malware-firewall.php(291): CleantalkSP\Common\Cron->execute() #10 /home/xxxxxxxxxxxx/wp-settings.php(473): include_once(‘/home/xxxxxxxxxxxx/wp-config.php(89): require_once(‘/home/xxxxxxxxxxxx/wp-load.php(50): require_once(‘/home/xxxxxxxxxxxx/wp-blog-header.php(13): require_once(‘/home/xxxxxxxxxxxx/index.php(17): require(‘/home/xxxxxxxxxxxx/’) #15 {main} thrown in /home/xxxxxxxxxxxx/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Scanner/HeuristicAnalyser/Modules/Entropy.php on line 63

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There has been a critical error on this website.

• This reply was modified 1 year, 4 months ago by mohamettarik.

Hello @mohamettarik,

Click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears and refresh the page.

Did it help?

Thank you for reply, i did already earlier sync but still there.

I think i need support from higher level to check the fatal errors i shared above also.

Note: i have 3 years license both security and malware.

Can you reach out to our support team so we can gather some more information from you concerning this issue? Please, create a private ticket:
https://cleantalk.org/my/support/open

Please, paste the link to this topic, so we can identify you quickly.

Hello,
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.