Error: No such charge

  • Resolved cindypat

    (@cindypat)


    5 years, 8 months ago

    Yesterday an order was received on an online shop through WooCommerce (Acct: xxxx). Everything is up to date. When I look at the order, I am given an error message that reads ” No such charge: ch_1Epl29EGcQ1b3T8SwGUxxxx I have contacted Stripe to see if the error was on their end or they saw a fraudulent charge and they say they cannot see this order and they think it’s a stripe/woocommerce issue.

    Any idea of what could be wrong here? Any help would be appreciated! Thanks so much.

Viewing 3 replies - 1 through 3 (of 3 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi there,

    Thanks for reaching out!

    I understand that Stripe support is not seeing any errors, but I’m curious to kno- did the charge even process on Stripe’s end? Or is it still pending?

    I’ve seen a similar case to this that was caused by Stripe attempting to process a payment, but they couldn’t because the API keys were incorrect and the accounts weren’t “connecting.” When you navigate to WooCommerce > Settings > Payments > Stripe in your WP-Admin, can you verify that all keys look to be correct?

    Thread Starter cindypat

    (@cindypat)

    Woocommerce doesn’t show the keys, and only dots for security purposes. So it’s hard to verify they are the correct ones. But I’m fairly confident they are as it was tested several months ago and the payment went through.

    We talked to stripe twice and they are saying there is an issue with how it is being integrated as they can’t see a payment being made on their end.

    Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    Hi @cindypat,

    You could technically view the keys by right-clicking on the field and using the browser’s built-in inspector tool to view the value of the field.

    The easiest solution is to just copy+paste the keys from Stripe again and re-test.

Viewing 3 replies - 1 through 3 (of 3 total)
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