Error (network API): issue with all Social Media outlets

  • Resolved karissa1985

    (@karissa1985)


    4 years, 11 months ago

    I am a developer and am having issues with all Social Media outlets. The feeds are breaking on at least 10 sites that use your plugin. (Twitter, Instagram, and Facebook)

    Below is the Feed error I am receiving.
    **flow\db\SafeMySQL: Data too long for column user_pic at row 1.**

    It will not allow the information that is entered in the “content to show” section to pull into the site. I Have updated the plugin, reverted to an older version of the plugin, delete and re-create the API key and nothing is fixing the problem.

    I have also used all methods suggested in Flow-Flow documentation on how to create an API key as there are several.

    Please let me know if you need any other information from me I have purchased this plugin on behalf of 47 sites and hope to get this resolved ASAP.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Looks Awesome

    (@looks_awesome)

    Hello, sorry for tardy response. This is not main channel for PRO version support, here on forums we monitor if there are any general issues need to be fixed. Please contact here https://social-streams.com/contact and send access to site in question. We will fix plugin accordingly and also update lite version later.

    • This reply was modified 4 years, 10 months ago by Looks Awesome.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
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