Error: Name must be between 3 and 100 characters long

Hi @marsvieyra,

I can imagine how frustrating this must be for you. The link you shared requires a login to access the checkout page.

To better understand your site’s setup, could you share your site status report? You can find it by going to WooCommerce > Status, clicking Get Status Report, copying the report, and pasting it here using the /code block.

Hi, here we go:

<br>### WordPress Environment ###<br><br>WordPress address (URL): https://brusselswomens.club<br>Site address (URL): https://brusselswomens.club<br>WC Version: 9.5.2<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_GB<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 3000<br>PHP Max Input Vars: 3000<br>cURL Version: 8.2.1<br>OpenSSL/3.1.4<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.39-30<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.5.2<br>WC Database Prefix: 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Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: #15707 - /checkout-page/ -  Contains the [woocommerce_checkout] shortcode<br>My account: ? Page not set<br>Terms and conditions: ? Page not set<br><br>### Theme ###<br><br>Name: Jupiter X Child<br>Version: 1.21.0<br>Author URL: <br>Child Theme: ?<br>Parent Theme Name: JupiterX<br>Parent Theme Version: 1.20.1<br>Parent Theme Author URL: https://artbees.net/<br>Theme type: Classic theme<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: jupiterx/lib/templates/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.9.0<br>jupiterx/lib/templates/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0<br>jupiterx/lib/templates/woocommerce/content-product.php version 3.6.0 is out of date. The core version is 9.4.0<br>jupiterx/lib/templates/woocommerce/loop/rating.php<br>jupiterx/lib/templates/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0<br>jupiterx/lib/templates/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 7.0.1<br>jupiterx/lib/templates/woocommerce/single-product/add-to-cart/simple.php version 3.4.0 is out of date. The core version is 7.0.1<br>jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 9.5.0<br>jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 3.4.0 is out of date. The core version is 7.0.1<br>jupiterx/lib/templates/woocommerce/single-product/meta.php<br><br>Outdated Templates: ?<br>					<br>					<br>						Learn how to update					 |<br>					<br>						<br>					<br>					<br>						Clear system status theme info cache<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br><br>Daily Cron: ? Next scheduled: 2025-01-14 19:39:14 +00:00<br>Options: ?<br>Notes: 129<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 518<br>Oldest: 2024-12-14 18:11:02 +0000<br>Newest: 2025-01-14 17:48:02 +0000<br><br>Failed: 30<br>Oldest: 2023-01-05 19:54:45 +0000<br>Newest: 2022-12-17 21:32:39 +0000<br><br>Pending: 1<br>Oldest: 2025-01-15 13:25:31 +0000<br>Newest: 2025-01-15 13:25:31 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2025-01-14 18:03:34 +00:00<br>

Hi @marsvieyra,

It will be challenging to troubleshoot this issue given that you have 49 active plugins and 13 inactive ones. With so many plugins on your site, there is a higher chance of plugin conflicts.

To determine if the issue is caused by a plugin conflict, please create a staging environment of your site, deactivate all plugins except WooCommerce and WooCommerce Stripe Gateway, and switch to the Storefront theme. Then, try placing a test order to see if the problem persists.

Hi there!

Just checking in—since there’s been no response, I’ll mark this as resolved for now. If you need any further assistance, we’re always here to help.