Error Message:”Session Expired. Revisit from plugin Dashboard”

  • Resolved Alan Jacob Mathew

    (@alanjacobmathew)


    3 years, 6 months ago

    When accessing MalCare from plugin, I get an error message stating ‘Session Expired. Revisit from plugin Dashboard’. Refer Image : https://i.imgur.com/0hOJkh8.png

    When visiting the MalCare website everything is fine and working. I can still access the ‘Account Details’ in the plugin, but can’t access the ‘Settings’ page.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey Alan,

    Can you just log out of your current account once & then retry the login process?

    Let me know if that works for you.

    Thread Starter Alan Jacob Mathew

    (@alanjacobmathew)

    Hi,
    Even day it’s a new login process, as I delete my browser cache. So that wont help the situation. I also tried the following steps as per this link, but there is no change when accessing from dashboard, but accessible from ‘app.malcare.com/userid’.

    Plugin Support amanbv

    (@amanbv)

    Hey Alan,

    Thank you for your reply.

    Would you be able to share the website URL with us for us to check if there are any configuration errors on our end?

    Once sent, we’ll notify you here & you can edit the message to hide the website URL as this is a public forum.

    Looking forward to hearing from you.

    Aman Kedia

    Thread Starter Alan Jacob Mathew

    (@alanjacobmathew)

    Hi Aman,

    I had the plugin removed as it wasn’t working for me as expected. So thank you for he support.

Viewing 4 replies - 1 through 4 (of 4 total)
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