Error Messages – Unable to Restore

  • Resolved emmaswl

    (@emmaswl)


    3 years, 9 months ago

    I have the following error messages showing in Updraft under Existing backups preventing me from restoring to a previous backup.

    Error: template not found (wp-admin/settings/existing-backups-table.php)
    Error: template not found (wp-admin/settings/upload-backups-modal.php)

    I have tried to deactivate all plugins except Woocommerce from my site to see if I could do a restore then but these error messages are still showing.

    I have downloaded the files manually and tried to upload them but I still have no option available to restore.

    I am using plugin version: 1.16.56

    Many thanks,
    Emma

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Seems like the WP install has missing files. Can you try to re-install WordPress? You can do this in the Dashboard > Updates > re-install WP of your WordPress website.

    Regards,
    Bryle

    Thread Starter emmaswl

    (@emmaswl)

    Hey Bryle,

    Thanks for coming back to me so quickly, I’ve done that but the error is still showing

    Anything else we can try?

    Thanks,
    Emma

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Emma,

    Does the error prevent you from moving forward with the restoration?
    Have you already tried re-installing UpdraftPlus? Though the error message you are seeing is not coming from UpdraftPlus but from WP core files.

    Thanks,
    Bryle

    Thread Starter emmaswl

    (@emmaswl)

    Thanks Bryle,

    Uninstalled the plugin and gave it 24 hrs and it is working again now

    Thanks so much for your help!

    Emma

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Emma,

    Great! Glad that fixed it.

    Best Wishes,
    Bryle

Viewing 5 replies - 1 through 5 (of 5 total)
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