Error message when trying to view donation receipt

In reference to the previous post, the user is using the same computer but at a different ip address and she cannot access the receipt.

Same issue here. Even if I create an account I have to be previously logged in to view it. If I view receipt in a browser that wasn’t logged in already it takes me to a GIVE log in page but when you enter in your username and password in it doesn’t work. If you go to wp-login.php and enter the same username and password it lets you log in and then go back and view your receipt. Would be nice if they could help with this issue.

Hi there,

To @sarahloveandletters, Yes, that is a limitation for donors who donate and are not logged in. Since this is sensitive information we cannot simply post it publicly with a static URL which anyone could access. So instead it is only viewable for users who visit that page with the correct cookie in their browser from the same IP address.

To @zdavis, if you require or ask for registration in your login form, then your donation is saved to your Donor History and will always and reliably be available. But if you are logged in and don’t require a login to donate that you’ll have the same issue that Sarah reported. You’re “session” changes every time you login or logout, so if you donate, then login or logout you will no longer be able to view that receipt correctly.

Overall, we’re not satisfied with the functionality of the non-logged in donor receipt page and are working on a totally different solution soon. For now, I recommend that you update your Donation Email receipt to display all the relevant donation information via the email tags that you see directly under the email editor option.

Thanks!

I got this complaint as well. My donors don’t require login. but I had one send me the email and the error message when I clicked the link was “This receipt is expired or you do not have permission to view it”. So I went into her payment and resent it and now it works.

Same issue here. I am also trying to fire Google Analytics event with donation amount that I was pulling from the receipt. So the tracking doesn’t work.
I would say that that error message is causing a feeling that there was something wrong with the transaction. Can you change it and advice me how to track GA events better?