Error Message when connecting with FB

Hey @derantiguru
Thanks for contacting us about Facebook for WooCommerce! Sorry to hear our plugin is giving you trouble. I am happy to help out ??

There are a few things that we can look at that may help with this issue. Can you please check the following:

• Your pixel, catalog, and Facebook extension must all be under the same Business Manager account.
• Your site’s timezone setting must be set to something other than UTC+0 (WordPress > Settings > General)
• Your site’s currency must be supported by Facebook. If it is not, temporarily switch to a supported currency and attempt to connect.

Can you please check that the above three items are all correct for your site and if they help to get you connected?

Cheers,
Steve

I checked all the things you mentioned. Yet the connection is still not possible

Any further ideas to solve this problem?

Hey @derantiguru,

We sometimes see this issue come up when there are non-ASCII characters in the page title. I took a look and noted that there are some non-ASCII characters in the title of the site. This data gets saved to Facebook in a field called wc_facebook_external_business_id and we will want to change this to see if it allows your connection to Facebook to complete successfully.

There is a method to change this within the site itself, so let’s start by trying out the steps to change this to see if it helps:

• Go to https://www.YOURSITNAME.com/wp-admin/options.php
• Search for wc_facebook_external_business_id
• In the field next to it, change the data in that field to just the basic title of the page without any extra characters in place.
• Scroll to the bottom of this page and click Save Changes.
• In some cases, the data may not be saved due to larger databases and / or PHP settings, so after saving this, locate the wc_facebook_external_business_id field again and verify that the changes in place did save.

Once you have checked this, can you please try to connect to Facebook again and let me know if you get any further in the connection process?

Cheers,
Steve

Hey @derantiguru ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Cheers,
Steve