Error message “wc_payments_overview_inbox_last_read”

Hi there @arnerobot ??

Thank you for reaching out!

Error message “wc_payments_overview_inbox_last_read”

As I understand, this error message is persistent in the WooPayments dashboard. Correct?

Could you please provide us with a screenshot so that we can see what you are describing? Here is a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

To help you further, I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve done that, you can paste it here or into our https://Quickforget.com service and send that secret link here.

Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

If so, please select View and copy and paste them into your reply here.

Looking forward to hearing from you!

Hello @anastas10s Sorry for the late reply, I was on holidays.

Here is the system report:

WordPress Environment

WordPress address (URL): https://kulturformat.de/wp
Site address (URL): https://kulturformat.de
WC Version: 8.0.2
REST API Version: ? 8.0.2
WC Blocks Version: ? 10.6.5
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.2.8
PHP Post Max Size: 50 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.5.19-MariaDB-0+deb11u2
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.0.2
WC Database Prefix: wp_
Datenbank-Gesamtgr??e: 31.15MB
Datenbank-Datengr??e: 24.00MB
Datenbank-Indexgr??e: 7.15MB
wp_woocommerce_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Daten: 3.13MB + Index: 1.56MB + Engine InnoDB
wp_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Daten: 2.33MB + Index: 1.80MB + Engine InnoDB
wp_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_eo_events: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_eo_venuemeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_automations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_automation_runs: Daten: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_automation_run_logs: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_automation_run_subjects: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_automation_triggers: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_automation_versions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_custom_fields: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_dynamic_segment_filters: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_feature_flags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_forms: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_log: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletters: Daten: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_newsletter_links: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_newsletter_option: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_option_fields: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_posts: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_templates: Daten: 4.52MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_scheduled_tasks: Daten: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_scheduled_task_subscribers: Daten: 0.14MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_segments: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_sending_queues: Daten: 0.03MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_bounces: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_forms: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_newsletters: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_statistics_opens: Daten: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_statistics_unsubscribes: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_stats_notifications: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscribers: Daten: 0.06MB + Index: 0.23MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_segment: Daten: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscriber_tag: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_tags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_agents: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_flags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_new_royalsliders: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Daten: 4.30MB + Index: 0.14MB + Engine InnoDB
wp_postmeta: Daten: 1.52MB + Index: 0.33MB + Engine InnoDB
wp_posts: Daten: 5.52MB + Index: 0.13MB + Engine InnoDB
wp_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Daten: 0.23MB + Index: 0.03MB + Engine InnoDB
wp_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Daten: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_dhl_im_product_services: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_packaging: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_gzd_packagingmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipmentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipments: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_gzd_shipment_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipment_items: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_gzd_shipment_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipment_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts

acf-field: 16
acf-field-group: 2
attachment: 49
customize_changeset: 1
event: 9
jb_store_css: 13
mailpoet_page: 1
nav_menu_item: 14
page: 18
post: 8
product: 29
revision: 438
shop_order: 7
tribe_wooticket: 11
wp_global_styles: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (23)

Advanced Custom Fields PRO: von WP Engine – 6.2.0
Classic Editor: von WordPress-Mitwirkende – 1.6.3
Disable Comments: von WPDeveloper – 2.4.4
Duplicate Page: von mndpsingh287 – 4.5.2
Email Address Encoder ?: von Till Krüss – 0.3.10
eRecht24 Rechtstexte für WordPress: von eRecht24
Weslink GmbH – 3.3.9

Event Organiser: von Stephen Harris – 3.12.3
Event Tickets Plus: von The Events Calendar – 5.7.3
Event Tickets: von The Events Calendar – 5.6.3
Jetpack Boost: von Automattic?– Jetpack Site Speed-Team – 2.0.0
MailPoet: von MailPoet – 4.24.0
Make Plus: von The Theme Foundry – 1.10.6
New RoyalSlider: von Dmitry Semenov – 3.4.2
Show-Hide/Collapse-Expand: von Bunte Giraffe – 1.3.0
SVG Support: von Benbodhi – 2.5.5
UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
DavidAnderson – 1.23.9

Checkout Field Editor for WooCommerce: von ThemeHigh – 1.9.0
Woo Donations Pro: von Geek Code Lab – 1.8
Germanized für WooCommerce: von vendidero – 3.13.3
WooCommerce-Zahlungen: von Automattic – 6.3.1
WooCommerce PayPal Payments: von WooCommerce – 2.2.0
WooCommerce: von Automattic – 8.0.2
WP Super Cache: von Automattic – 1.9.4 Inactive Plugins (0) Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop-Basis: #1536 - /shop/
Warenkorb: #1069 - /warenkorb/
Kasse: #1075 - /kasse/
Mein Konto: #961 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #1036 - /agb/ Theme

Name: Kulturformat (2023)
Version: 1.1.0
Author URL: https://thethemefoundry.com
Child Theme: ?
Parent Theme Name: Make
Parent Theme Version: 1.10.8
Parent Theme Author URL: https://thethemefoundry.com
WooCommerce Support: ? Templates

Overrides: – WooCommerce PayPal Payments

Onboarded: ?
Shop country code: DE
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ? Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-08-16 10:58:58 +02:00
Options: ?
Notes: 96
Onboarding: completed WooCommerce Payments

Version: 6.3.1
Connected to WPCOM: Ja
Blog ID: 221916717
Account ID: acct_1Nc3MaFg84vZOXTD MailPoet

Sending Method: MailPoet
Send all site's emails with: Standard-WordPress-Versandmethode
Task Scheduler method: Action Scheduler
Cron ping URL: https://kulturformat.de?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Abgeschlossen: 6.244
Oldest: 2023-07-16 11:31:37 +0200
Newest: 2023-08-16 11:14:01 +0200

Fehlgeschlagen: 16
Oldest: 2023-03-20 12:01:19 +0100
Newest: 2023-07-11 15:21:36 +0200

Ausstehend: 3
Oldest: 2023-08-16 11:14:46 +0200
Newest: 2023-08-16 18:20:13 +0200 Status report information

Generated at: 2023-08-16 11:15:04 +02:00

Here is a fatal error log:

2023-07-17T21:13:06+00:00 CRITICAL Uncaught Error: Call to a member function capacity() on null in /mnt/web511/e3/09/52693709/htdocs/d01-kf/wp/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php:1700
Stack trace:
#0 /mnt/web511/e3/09/52693709/htdocs/d01-kf/wp/wp-content/plugins/event-tickets/src/Tribe/Metabox.php(469): Tribe__Tickets_Plus__Commerce__WooCommerce__Main->delete_ticket()
#1 /mnt/web511/e3/09/52693709/htdocs/d01-kf/wp/wp-includes/class-wp-hook.php(308): Tribe__Tickets__Metabox->ajax_ticket_delete()
#2 /mnt/web511/e3/09/52693709/htdocs/d01-kf/wp/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#3 /mnt/web511/e3/09/52693709/htdocs/d01-kf/wp/wp-includes/plugin.php(517): WP_Hook->do_action()
#4 /mnt/web511/e3/09/52693709/htdocs/d01-kf/wp/wp-admin/admin-ajax.php(188): do_action()
#5 {main}
  thrown in /mnt/web511/e3/09/52693709/htdocs/d01-kf/wp/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php in Zeile 1700

And here is the screenshot of the error:

Thanks a lot and regards,
Arne

Hi @arnerobot

From your system report, it seems that your WooCommerce setup is running smoothly. Your WordPress, WooCommerce, and PHP versions are up-to-date. That’s great!

However, there’s a small tweak you can make to optimize your system even more. Could you please increase your WP Memory Limit from 256 MB to 512 MB, your PHP Post Max Size from 50 MB to 2 GB, your PHP Time Limit from 60 to 1200, and your PHP Max Input Vars from 1000 to 6144?

Don’t worry if you’re not sure how to adjust these settings. Your hosting provider is there to help you. I’m confident they’ll be more than happy to assist you with this.

Additionally, It seems that the fatal error you’re experiencing is related to the Event Tickets Plus plugin, especially within the Main.php file. The error message suggests that the system is attempting to call a function on a null object, which is causing the issue. I’d suggest getting in touch with the Event Tickets Plus support team. They’re likely to have a deeper understanding of this problem since it’s directly related to their plugin.

Could you please check if the error on the WooPayments overview page gets resolved after you update the PHP settings and deactivate the Event Plus plugin? If that doesn’t work, would you mind running a conflict test? You can find a detailed explanation of conducting a conflict test here.

Furthermore, please make sure to clear your browser cache and cookies, as sometimes these can cause issues with JavaScript rendering. You can follow our detailed guide on clearing browser cache here: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

We look forward to your response and are committed to helping you resolve this issue as quickly as possible.

Thanks!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.