error message upon subscription

Hi,

Can you try re-adding the form?

Otherwise, you may have a plugin or theme conflict. Can you enable debug mode by going to MailPoet > Settings > Advanced?

Thanks!

Thank you for your fast answer. I appreciate.

I will try your suggestions and get back to you….

Hello,

I tried re-adding the form and it still does not work.

I enabled the debug mode in the advanced settings.

Still need your help ??

Hello,
really need some help with this…
I tried de-activating the plugin ?MailPoet? and activating it again

One registration as worked, but the second registration trial did not work (error 404 message) and it does not work at all anymore

Is it a compatibility problem with the BuddyBoss layout ?

thank you

Hi,

Do you receive any error messages from debug mode? Can you paste them here?

Thanks!

I did not, should I check somewhere special for these or should I have received them by email ?

Oh, I think I found those (if its what’s under the WYSIJA QUERIES… here they are :

(array)
query
array
0
array
duration 0.0012168884277344
query SELECT name, list_id, is_public FROM wp5c_wysija_list WHERE is_enabled=1 ORDER BY list_id DESC
1
array
duration 0.00096893310546875
query SELECT * FROM wp5c_wysija_user WHERE wpuser_id=1 ORDER BY user_id DESC LIMIT 0 , 1
2
array
duration 0.0007469654083252
query SELECT name, list_id FROM wp5c_wysija_list WHERE is_enabled=1 ORDER BY list_id DESC
3
array
duration 0.00090503692626953
query SELECT * FROM wp5c_wysija_form ORDER BY form_id DESC
4
array
duration 0.0003349781036377
query SELECT name, list_id, is_public FROM wp5c_wysija_list WHERE is_enabled=1 ORDER BY list_id DESC
5
array
duration 0.00063300132751465
query SELECT * FROM wp5c_wysija_email WHERE email_id=2 ORDER BY email_id DESC LIMIT 0 , 1
6
array
duration 0.00043392181396484
query SELECT name, list_id, is_public FROM wp5c_wysija_list WHERE is_enabled=1 ORDER BY list_id DESC
7
array
duration 0.00048995018005371
query SELECT name, list_id, is_public FROM wp5c_wysija_list WHERE is_enabled=1 ORDER BY list_id DESC

let me know if you need the access codes to check into my WP (via private email ?)

hello again,
I think I have found the solution to my problem…
I had checked the box in the wp settings so that people could not create their account, therefore the checkbox for the subscription was not available in the MailPoet settings.
By changing all that, the subscriptions are now working again.
I’m very happy it is not uncompatible with my theme, because I like your product and I wanted to use it.
Thanks !

Oh ! Sorry but it only worked for one subscription !
I still get the same error message upon subscription :

*******
Oops! There is a problem with this form:
textStatus:error
errorThrown:Not Found
responseText:
404erreur
Il semblerait que rien n’ai été trouvé à cette adresse. Essayez peut-être une recherche ?
**********

Hi,

Can you try increasing the memory of your site?

https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

Thanks for the suggestion, I will check if I can do that myself and get back to you…

Hello, thank you again for the suggesetion, but I am not confortable with these type of changes.
In fact I am a novice with WP websites…
I’m thinking of getting your premium service so you will be able to help me with this matter, I really need to make the subscription working on the website

Hi Normand,

It’s very likely that this is a memory issue.

However, we can definitely help you a bit faster with Premium. We can safely modify the memory limit for you.

Thanks!

Great ! Thanks for your answer.
I will subscribe to your Premium Service today or tomorrow (as soon as I have a minute)…