Error message popping up

  • Resolved archiecourtpw

    (@archiecourtpw)


    2 years, 11 months ago

    Hi guys,

    We installed this plugin on our site yesterday, and after waking up today and checking our sites dashboard we’re getting an error that says “An error has occurred while processing recent subscription related events.

    Here’s a screenshot https://i.imgur.com/8eBzxaP.png (sorry if links don’t work)

    I’ve looked through the guide Woocommerce provide, but can’t find anything wrong. Anyone know a solution or reason as to why this is happening?

    Thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author storepro

    (@storepro)

    Hi @archiecourtpw

    Thanks for reporting the issue!

    I’m sorry to hear that you’re having issues with Subscriptions.

    We are checking the issue right now we will send you update as soon as possible

    Thanks
    Pranav

    Plugin Author Pranav MT

    (@pranavstorepro)

    Hi @archiecourtpw ,

    We have tested latest version of the plugin ,But we could not replicate any errors from our side

    The order notes of those orders contain more information about the error subscriptions. https://prnt.sc/eR8PKGDqGbiG

    I recommend you isolate the problem if you have any staging site, like deactivating all plugins except WooCommerce, WooCommerce subscription, and Renewal reminders.

    Additionally, can you confirm that PHP has a time limit greater than 30 seconds

    To find the PHP time limit for your server:

    *Go to WooCommerce > Status to view the system status
    *Scroll down to the Server environment section
    *View the PHP time limit

    Please confirm and let us know

    Thanks
    Pranav

    Plugin Author Pranav MT

    (@pranavstorepro)

    Hi @archiecourtpw ,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

    Cheers!
    Pranav

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Error message popping up’ is closed to new replies.