• Resolved madlot

    (@madlot)


    Hi,
    We are continuously experiencing the error message “An error has occurred…..”only showing when file uploads exceeds 50MB. The server has a limit of 1024MB.
    Anyone who have experienced the same issues and found a solution?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hello @madlot

    I am sorry to hear about the issue you’re experiencing. I tried to replicate the issue on my test site and was unable to replicate it.

    Since you have set the server upload limit to 1024MB already, can you please confirm if you have set the “Filesize limit” on the File Upload field on the Forminator form?

    You can confirm it by editing the “File Upload” field and navigating to its settings >> Filesize limit as per the below screenshot.
    https://monosnap.com/file/J31Lir47mZxwkZkhvbeob53djf1UYe

    If you have set it to 50MB, can you please set it to maximum and check if that helps?

    If that does not help, we will need to take a closer look at your form to check what could be causing the issue. For this, would you mind sharing the form export with us so that we can take a closer look?

    You can follow the guide below on how you can export the Forminator form.
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    After exporting, please share the code using services such as https://pastebin.com or https://justpaste.it/ which are free to use.

    Please feel free to remove any sensitive information the form might contain.

    Awaiting your response.

    Kind Regards,
    Saurabh

    Thread Starter madlot

    (@madlot)

    Hi Saurabh,

    Here is the link to where the code has been exported.
    https://pastebin.com/svEJZpEi

    Let me know if this is the right way to go about it?

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @madlot,

    I gave a quick test with the given form export, however, I’m not able to replicate such an issue when tested.

    Could you please check and let us know the current resources of the server? ie what are the values for max_execution_time, memory_limit, upload_max_filesize & post_max_size.

    Possible to also share a page URL where you have the form added, so that we could give a test by submitting the form to see how it behaves too?

    Looking forward to your response.

    Kind Regards,

    Nithin

    Thread Starter madlot

    (@madlot)

    Hi, the url is https://works.streamingportalen.dk/
    The max_execution_time, memory_limit, upload_max_filesize & post_max_size are set to 1000MB.

    Best regards and thanks for helping out.

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @madlot,

    I couldn’t reproduce the problem on my end; I successfully uploaded files larger than 50MB without encountering any issues. Could you specify if the problem you observed is limited to certain file types? Additionally, kindly provide a download link for the file that triggered the issue.

    Kind Regards,
    Nebu John

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @madlot,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to open a new thread if you have new queries.

    Best Regards
    Nithin

Viewing 6 replies - 1 through 6 (of 6 total)
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