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Resolved
(@husseinswaleh)
Hi,
I have a multisite and on one of the sites whenever I try to place an order i get an error message ‘Error processing checkout. Please try again.’. The other site is working fine.
Please assist.
This is the system report.
### WordPress Environment ###

WordPress address (URL): https://www.sarrabi.com
Site address (URL): https://www.sarrabi.com
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: ?
WP Memory Limit: 200 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Flywheel/5.1.0
PHP Version: 7.4.11
PHP Post Max Size: 2 GB
PHP Time Limit: 180
PHP Max Input Vars: 1400
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.7.25-google
Max Upload Size: 98 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: wp_u49hn3oe0p_
Total Database Size: 29.08MB
Database Data Size: 23.50MB
Database Index Size: 5.58MB
wp_u49hn3oe0p_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_u49hn3oe0p_2_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_cf_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_cf_form_entries: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_u49hn3oe0p_2_cf_form_entry_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_cf_form_entry_values: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_u49hn3oe0p_2_cf_pro_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_cf_queue_failures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_cf_queue_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_u49hn3oe0p_2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_options: Data: 1.06MB + Index: 0.06MB + Engine InnoDB
wp_u49hn3oe0p_2_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_pmxi_imports: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_postmeta: Data: 2.14MB + Index: 0.31MB + Engine InnoDB
wp_u49hn3oe0p_2_posts: Data: 1.33MB + Index: 0.06MB + Engine InnoDB
wp_u49hn3oe0p_2_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_u49hn3oe0p_2_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_u49hn3oe0p_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_cf_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_cf_form_entries: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_u49hn3oe0p_cf_form_entry_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_cf_form_entry_values: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_u49hn3oe0p_cf_pro_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_cf_queue_failures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_cf_queue_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_u49hn3oe0p_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_options: Data: 4.44MB + Index: 0.31MB + Engine InnoDB
wp_u49hn3oe0p_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_postmeta: Data: 5.22MB + Index: 1.55MB + Engine InnoDB
wp_u49hn3oe0p_posts: Data: 6.14MB + Index: 0.13MB + Engine InnoDB
wp_u49hn3oe0p_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_u49hn3oe0p_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_sitemeta: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_u49hn3oe0p_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_u49hn3oe0p_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_u49hn3oe0p_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_u49hn3oe0p_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_u49hn3oe0p_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_u49hn3oe0p_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_u49hn3oe0p_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 100
custom_css: 5
customize_changeset: 33
elementor_library: 2
elementor-hf: 1
elementskit_content: 1
et_body_layout: 9
et_footer_layout: 1
et_header_layout: 5
et_pb_layout: 28
et_template: 60
et_theme_builder: 8
nav_menu_item: 39
page: 17
post: 2
product: 27
product_variation: 18
revision: 194
shop_order: 7
wpcf7_contact_form: 1
wpforms: 1
wplayouts-siteimport: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Bloom: by Elegant Themes – 1.3.11
Breadcrumb NavXT: by John Havlik – 6.5.0
Caldera Forms: by Caldera Forms – 1.9.2
Divi BodyCommerce: by Divi Engine – 4.7.2.9.2 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Multi Currency Premium: by VillaTheme – 2.1.9.4 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Rave Payment Gateway: by Tunbosun Ayinla – 2.2.4 – Installed version not tested with active version of WooCommerce 4.6.1
Divi Coming Soon: by Divi Life — Tim Strifler – 1.0.1
Divi Mobile: by Divi Engine – 1.3
Google Ads & Marketing by Kliken: by Kliken – 1.0.6 – Installed version not tested with active version of WooCommerce 4.6.1
Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.6.1
Multi Currency for WooCommerce: by VillaTheme – 2.1.5.6 – Installed version not tested with active version of WooCommerce 4.6.1
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.148

Smash Balloon Instagram Feed: by Smash Balloon – 2.5.3
WooCommerce Shipping & Tax: by Automattic – 1.25.0 – Installed version not tested with active version of WooCommerce 4.6.1
WP-PageNavi: by Lester 'GaMerZ' Chan – 2.93.3
WooCommerce: by Automattic – 4.6.1

### Inactive Plugins (12) ###

Admin Custom Login: by Weblizar – 3.2.0
Contact Form 7: by Takayuki Miyoshi – 5.3
TheBunch KE Pesapal Woocommerce: by rixeo – 1.4.5 – Installed version not tested with active version of WooCommerce 4.6.1
TI WooCommerce Wishlist: by TemplateInvaders – 1.21.12
WooCommerce: by Automattic – 4.6.1
WooCommerce DYMO Print: by PEP – 3.0.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.7.0
WooCommerce Royal Mail Shipping Calculator: by WPRuby – 1.6.0 – Installed version not tested with active version of WooCommerce 4.6.1
WordPress Importer: by wordpressdotorg – 0.7
WP All Export: by Soflyy – 1.2.7
WP All Import: by Soflyy – 3.5.6
WP All Import - WooCommerce Add-On: by Soflyy – 1.4.7 – Installed version not tested with active version of WooCommerce 4.6.1

### Dropin Plugins (1) ###

db-error.php: db-error.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: KES (KSh)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #236874 - /shop-2/
Cart: #1801 - /cart/
Checkout: #1802 - /checkout/
My account: #1803 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi Ecommerce
Version: 1.2.3
Author URL: https://divi.space
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.6.6
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 17
Oldest: 2020-10-15 11:09:28 +0100
Newest: 2020-10-26 19:36:39 +0000
The page I need help with: [log in to see the link]
Viewing 2 replies - 1 through 2 (of 2 total)
Remi Corson
(@corsonr)

Automattic Happiness Engineer

4 years, 5 months ago

Hi there,

You’re using this extension: WooCommerce Rave Payment Gateway: by Tunbosun Ayinla

Since we didn’t build this product we don’t have much insight here to offer further assistance on the cause of these errors. Though we don’t like to redirect you, as a next step, We’d suggest reaching out to the creators to see if they’re able to provide some additional guidance.

Remi Corson
(@corsonr)

Automattic Happiness Engineer

4 years, 4 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Viewing 2 replies - 1 through 2 (of 2 total)
The topic ‘Error message on Placing order’ is closed to new replies.