error message on install

Hello @ziabelle,

Sorry to hear about the error you received.

First we should check and make sure you have a good connection to Wordfence. To do this, open the Wordfence plugin and click Tools, then click the Diagnostics tab at the top. Look then for the Connectivity tab which you can click to expand and see what your current connectivity status is.

The first 3 entries should been marked green if you are connected to the Wordfence servers properly. Let me know if you’re seeing any red there.

-Scott

Hi,
Thanks for your answer.
I checked the connectivity and one entry is marked red : “wp_remote_post() test to noc1.wordfence.com failed! Response was: cURL error 35: Unknown SSL protocol error in connection to noc1.wordfence.com:443”

When I installed Wordfence, I had no SSL, but I activated it afterwards. Now the site is https.
I guess when the scanning was done, they could not connect since there was so SSL then.
How should I proceed now ?
Thanks a lot in advance for advise;
Best regards

Hi @ziabelle,

Thanks for the information!

If you don’t mind, could I get you to please send me a diagnostics report (Wordfence > Tools > Diagnostics > Send Report by Email) to wftest at wordfence dot com and if you could please include your username in the forum username box for me. I will look over your current PHP, cURL, and SSL versions and let you know the best course moving forward.

Often the solution here will be to have your webhost upgrade your PHP version to PHP 7, which will increase your performance and likely solve the OpenSSL issue as well. Let me know here when you have that sent over and I’ll take a look!

-Scott

Hi,
I just sent the diagnostic by email.
Looking forward to your advise !

Isabelle

@ziabelle

I looked over your diagnostics in the email and it looks like you need to update your current version of PHP. You’re currently out of date and updating will likely take care of the SSL version issue as well.

So to move forward, I recommend getting in contact with your web host and updating your PHP to version 7 or above.

And of course, feel free to let me know how things look afterwards!

-Scott

OK I will do so tomorrow (time difference !) and will let you know !
Thanks

Great! Good luck with the update, @ziabelle

Hi,
I checked with my web hosting and in fact, I’m already running PHP version 7.
I explained the problem and they say there’s no restriction on their servers that could block wordfence.
So, should I desactivate the plugin, and start instal again ?
Thanks

Hi @ziabelle

Can I get you to create a test.php file in the root of your WordPress site directory (it’s the directory that has the index.php file in it) with just a single line <?php phpinfo(); ?>

After you create that file, browse to it in your web browser and screenshot the information you see at the top and send it to scottm at wordfence dot com — It will show the PHP version running on your WordPress.

This will be a big help

Thanks
-Scott

HI,
I just created the test file like you said, but I don’t know how to browse into it … What url ?

Thanks ??
Isabelle

Hello @ziabelle,

Looks like you got it setup just right — you can access it by adding test.php to the end of your domain you provided above (https://www.happypog-deco.fr/test.php)

As you can see, the server is unfortunately running on PHP Version 5.4.45, which is outdated and no longer supported. The good news is you can show that page (either screenshot it or give the link) to your hosting provider and it will prove to them you need to be updated to a newer version of PHP.

If you get updated and still have any issues, please feel free to let me know!

-Scott

Hi Scott,
I called my hosting provider, and they managed to update to php7 (it was a bug on their side)
But I still have the same error message on my dashboard…
I cleared the cache and even tried on another browser, but still there !

Isabelle

@ziabelle,

Thanks for your patience. You are much better off now that you’re on PHP 7. Can you please send over another diagnostics report so I can see where we stand since the update? As before, (Wordfence > Tools > Diagnostics > Send Report by Email) to wftest [at] wordfence [dot] com and please include your username and let me know here when it’s sent over.

I will take a look at it and let you know what I see.

-Scott

Hi,
I just sent the e-mail with diagnostics.
PHP looks OK now but I have this : File “wafRules.rules” does not exist (in Filesystem ability)
Thanks a lot ??
Isabelle

@ziabelle,

Thank you. It looks like the SSL issues have been cleared up.

I too see the issue you mentioned on the diagnostics.

Can you please deactivate and then reactivate the plugin and let me know if you see a change?

-Scott