Error message, not able to issue a refund

  • Resolved modkid

    (@modkid)


    5 years, 8 months ago

    Mollie doesn’t allow a partial refund of the full amount or quantity of at least one order line. Use ‘Refund amount’ instead. The WooCommerce order item ID is 3385, Mollie order line ID is odl_vbcuiy.

    Any idea what this is and why this is happening?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Dario

    (@darioinpsyde)

    Hello @modkid,

    thanks for contacting us.

    We are sorry about the issue you are getting. Please send an email to mollie[at]inpsyde.com and mention this thread. Our support team will try to help you.

    Best regards
    Dario

    I have the same issue. Seems the discount is not calculated in the item price to refund.

    Dario

    (@darioinpsyde)

    Hello @sensjeffrey ,

    please send an email to mollie[at]inpsyde.com and mention this thread. Our support team will try to help you.

    Best regards
    Dario

    Closed because this is a normal behavior of Mollie. If you want to refund a partial amount please refund manually.

Viewing 4 replies - 1 through 4 (of 4 total)
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