Error message : cannot access the image

  • Resolved dvandenzande

    (@dvandenzande)


    2 years, 4 months ago

    Hello,

    I try your extension which look very interesting.
    I have created a VR test with one image.

    When i click on the preview button, i hve an error message : the file ……jpg could not be accessed. But if i click on this error message, the image appears on my browser …

    What is wrong ?

    Ty
    Didier

Viewing 1 replies (of 1 total)

  • Hi @dvandenzande ,

    Sorry for getting back late.

    Sometimes when you add a tour to your site, you might face this issue – rather than loading the tour it will give the error “THE FILE (…) COULD NOT BE ACCESSED.”?

    This error shows up when you are running a website under “HTTPS” (secured with SSL certificate) whereas your image link is under “HTTP” (unsecured).

    To solve this issue, go to your WordPress Dashboard > Settings > General.

    Here, make sure you have “http” added to both “WordPress Address (URL)” and “Site Address (URL)”.

    And that’s it.

    Your virtual tour should load with no issues.

    Let us know if you face any further issues.

    Regards,

Viewing 1 replies (of 1 total)
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