error message always appears

  • Resolved rodattac

    (@rodattac)


    4 years ago

    Hello,

    Il seems that all new customer see the following error message even if it is the first time they connect

    Here it is:
    “You have already used up your trial membership. Please select a full membership to checkout”

    I wonder why it appears even if the customer never choose this plan

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    Hi @rodattac

    Thank you for using Paid Memberships Pro.

    Do you have any custom code running on your site? As Paid Memberships Pro does not restrict the amount of times a user can purchase/renew a membership level unless done with custom code.

    Please let me know if you have any custom code/other PMPro Add Ons that may affect your checkout.

    Thread Starter rodattac

    (@rodattac)

    I use BuddyPress for the first subscription a free one
    then its paid member ship pro that’s deals with the others

    I have got also “grimlock for paidmembersship pro”
    I use the thème gwangi

    What could I say? No custom code
    I can’t see the error message searching in the files of paidmembersship pro

    I don’t know if paidmembersship pro is responsible for that inconvenient…

    Plugin Author Andrew Lima

    (@andrewza)

    I’ve done some searching and found that line of message that is due from this guide (custom code) – https://www.paidmembershipspro.com/offer-trial-memberships-that-can-only-be-used-once/

    Please can you open a ticket on https://www.paidmembershipspro.com so someone from our team can help you troubleshoot this further.

    Thread Starter rodattac

    (@rodattac)

    thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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