Error Message

  • Resolved therecipettes

    (@therecipettes)


    7 years ago

    Hey there! We have installed the newest version of your plugin, but whenever someone tries to comment on a blog post, they’re getting this message:

    ERROR: please fill the required fields (GDPR checkbox).

    The problem: You can’t see the check-box anywhere. It’s just the same old comment section as before. Could you please help us?

    Thank you!!!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Sebastian Kurzynoswki

    (@sebakurzyn)

    Hello,

    First of all, thanks for Your feedback. We are glad to help. I visited Your website. Can You give us some detail about Your comments system? Do You use some plugin to handle comments? What theme do You use?

    Kind regards

    Thread Starter therecipettes

    (@therecipettes)

    Hi!
    Thanks for your fast reply!!!
    We’re using the theme “Rosalie” –> https://wordpress.com/theme/rosalie

    Our comment system is the preset-version that was already installed. We’re using the plugin “Akismet Anti-Spam”.

    Greetings!

    tauchenalow23

    (@tauchenalow23)

    Hello,
    I have the same Problem as therecipettes.
    Theme is Chosen, no comment-plugin.
    Best regards,

    Plugin Author Mieke Nijs

    (@mieke01)

    Hi,

    The problem is the combination of Jetpack comments and highlander comments.
    This overrides our code.
    We will search for a solution and keep you updated.

    Kind regards,
    Mieke

    Plugin Author koen Huybrechts

    (@koenhuybrechts)

    Hi,

    Tomorrow we will release version 1.4.1 of WP-GDPR Core.
    This update fixes the conflict with the Jetpack comments (and Highlander comments).

    Best,

    Koen

    Thread Starter therecipettes

    (@therecipettes)

    Wow, you’re seriously the best!!! Thank you SO much for your superfast help!!!
    Greetings, Danuta

    Plugin Author Mieke Nijs

    (@mieke01)

    Hi,

    We just released the new version.

    Kind regards,
    MIeke

    tauchenalow23

    (@tauchenalow23)

    Hi,
    the Checkbox still isn’t shown: https://panamericana-weltreise.de
    Chosen theme.
    Best regards,

    Anke

    Plugin Author Kim Vanrijckel

    (@vanrijckel)

    Hi Anke,

    First of all, thanks for Your feedback and issue report.
    We will look into it and keep you posted.

    Regards,
    Kim Vanrijckel

Viewing 9 replies - 1 through 9 (of 9 total)
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