Error Message

  • Resolved pothound

    (@pothound)


    1 year ago

    Hey Team
    I love the plugin but I keep getting errors and can not proceed

    {“message”:”Request failed with status code 403″,”name”:”Error”,”response”:{“data”:”\n\n\n\t403 Forbidden\n\t

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author averta

    (@averta)


    @pothound

    Hi.

    It’s probably a permission issue related to a security plugin. 

    Please see our guideline here if you have the Wordfence:

    https://depicter.helpscoutdocs.com/article/262-403-error

    If the previous suggestion does not work, click on the “Error Details” button when the error occurs, copy the complete error message report, and send it here.

    Let us know

    Thread Starter pothound

    (@pothound)

    Hey @averta thank you, that indeed fixed the problem.

    However there are still issues, the slides load very slow or not at all. Sad, as I really liked that plugin

    Plugin Author averta

    (@averta)

    @pothound
    Hi.

    I’m glad I could help. 

    For better website performance, I recommend running a test via GTMetrix to identify potential areas for optimization. This should provide valuable insights to improve the user experience.

    If you encounter an issue where the slider fails to load entirely, it may indicate a separate problem that requires further investigation. In such cases, I recommend reviewing our guidelines to identify any potential errors and troubleshoot the issue. This should help you determine the root cause of the problem and resolve it accordingly.

    https://depicter.helpscoutdocs.com/article/266-browser-console

    https://depicter.helpscoutdocs.com/article/263-500-error

    Plugin Author averta

    (@averta)

    Hi,
    Since it has been a month and there is nor reply from you, so I mark this topic as a resolved one

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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