Error looking transaction

  • Hi,
    When trying to test the integration i get redirected to the order received page. The transaction details is not being displayed, instead i get “There was an error while looking up the details of your payment information. A sales person has been notified”

    i checked the log this what i got


    Array
    (
    [merchantid] => 10262
    [amount] => 10000
    [currency] => NGN
    [merch_txnref] => 19-11626-1485111777
    [name] => Ayo Bamigbola
    [names] => Ayo Bamigbola
    [email_address] => [email redacted]
    [phone_number] => 07037753446
    )

    01-22-2017 @ 20:04:52 - Transaction details received on user return from GlobalPay:
    Array
    (
    [key] => wc_order_588501dc168ba
    )

    01-22-2017 @ 20:04:52 - Connecting to GlobalPay at https://demo.globalpay.com.ng/GlobalpayWebService_demo/service.asmx?wsdl
    01-22-2017 @ 20:04:52 - Error looking transaction\nwsdl error: Getting https://demo.globalpay.com.ng/GlobalpayWebService_demo/service.asmx?wsdl - HTTP ERROR: cURL ERROR: 1: Protocol "https" not supported or disabled in libcurl<br>url: https://demo.globalpay.com.ng:443/GlobalpayWebService_demo/service.asmx?wsdl<br>content_type: <br>http_code: 0<br>header_size: 0<br>request_size: 0<br>filetime: -1<br>ssl_verify_result: 0<br>redirect_count: 0<br>total_time: 0<br>namelookup_time: 0<br>connect_time: 0<br>pretransfer_time: 0<br>size_upload: 0<br>size_download: 0<br>speed_download: 0<br>speed_upload: 0<br>download_content_length: -1<br>upload_content_length: -1<br>starttransfer_time: 0<br>redirect_time: 0<br>redirect_url: <br>primary_ip: <br>certinfo: Array<br>primary_port: 0<br>local_ip: <br>local_port: 0<br>

    Will appreciate your help.

    Regards

Viewing 3 replies - 16 through 18 (of 18 total)
  • Thread Starter Ayjogo

    (@ayjogo)

    Sorry for the delay
    https://pastebin.com/6puB6STM

    Regards

    Thread Starter Ayjogo

    (@ayjogo)

    This is link to the logs.
    https://pastebin.com/6puB6STM

    Regards

    Plugin Author Feyisayo Akinboboye

    (@feyisayo)

    Hello there.
    Your logs report that there is an issue with the CURL library on your server.

    If you look at line 362 it shows that ‘https’ is not supported by your curl library. This may indicate that ‘https’ support for CURL is disabled by your server.

    See this link for details.

    Like I said before, I cannot reproduce this issue on my end so I think you will have to escalate to your webhosting provider to enable ‘https’ in CURL library on your server.

    Let me know if there is any more information I can provide

Viewing 3 replies - 16 through 18 (of 18 total)
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