Error Loading your merchant setup status

Hi @pmccoy833,

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://scentsofthegods.com
Site address (URL): https://scentsofthegods.com
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.12
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.49-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_
Total Database Size: 38.77MB
Database Data Size: 30.48MB
Database Index Size: 8.29MB
wp_woocommerce_sessions: Data: 3.56MB + Index: 0.11MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.44MB + Index: 0.20MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 7.86MB + Index: 2.25MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 5.19MB + Index: 3.46MB + Engine MyISAM
wp_ac_abandoned_cart_history_lite: Data: 0.10MB + Index: 0.00MB + Engine MyISAM
wp_ac_email_templates_lite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ac_guest_abandoned_cart_history_lite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ac_sent_history_lite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_aioseo_notifications: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_aioseo_posts: Data: 0.08MB + Index: 0.02MB + Engine MyISAM
wp_commentmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_comments: Data: 0.13MB + Index: 0.07MB + Engine MyISAM
wp_cpf_customfeeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cpf_custom_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cpf_feedproducts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cpf_resolved_product_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cp_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ee_products_sync_list: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_ee_product_sync_call: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_ee_product_sync_profile: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ee_prouct_pre_sync_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ewwwio_images: Data: 0.29MB + Index: 0.13MB + Engine MyISAM
wp_ewwwio_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gla_budget_recommendations: Data: 0.11MB + Index: 0.12MB + Engine MyISAM
wp_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_newsletter_templates: Data: 1.04MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_scheduled_tasks: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_scheduled_task_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_sending_queues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscribers: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailpoet_subscriber_segment: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 4.13MB + Index: 0.33MB + Engine MyISAM
wp_postmeta: Data: 3.00MB + Index: 0.85MB + Engine MyISAM
wp_posts: Data: 3.64MB + Index: 0.12MB + Engine MyISAM
wp_sib_model_contact: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_term_relationships: Data: 0.03MB + Index: 0.06MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.18MB + Index: 0.12MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_wc_order_stats: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_square_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woo_shippment_provider: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 0.44MB + Index: 0.09MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 404
customize_changeset: 2
feedback: 25
jetpack_migration: 2
mailpoet_page: 1
nav_menu_item: 14
page: 13
post: 2
product: 45
product_variation: 85
product-feed: 2
revision: 100
shop_coupon: 24
shop_order: 128
shop_order_refund: 2
woogool_feed: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

Advanced Coupons for WooCommerce Free: by Rymera Web Co – 1.4.3
Akismet Anti-Spam: by Automattic – 4.1.10
Customer Reviews for WooCommerce: by CusRev – 4.22
Enable Gzip Compression: by Moki-Moki Ios – 1.0.3
Enhanced E-commerce for Woocommerce store: by Tatvic – 4.0.1
Facebook for WooCommerce: by Facebook – 2.6.1
Woocommerce Facebook Comment & Share: by Shameem Reza – 1.5.6
Google Listings and Ads: by WooCommerce – 1.4.0
Site Kit by Google: by Google – 1.38.1
Social Feed Gallery: by QuadLayers – 3.2.4
Jetpack: by Automattic – 10.0
LiteSpeed Cache: by LiteSpeed Technologies – 4.2
HubSpot for WooCommerce: by MakeWebBetter – 1.2.1
McAfee SECURE: by TrustedSite – 1.9.2
Perfect Brands for WooCommerce: by QuadLayers – 1.9.3
Really Simple SSL: by Really Simple Plugins – 5.0.7
SSL Insecure Content Fixer: by WebAware – 2.7.2
UPS (BASIC) WooCommerce Shipping: by PluginHive – 1.2.14
Advanced Shipment Tracking for WooCommerce: by zorem – 3.2.8
WooCommerce Save For Later Cart Enhancement: by Multidots – 1.0.9
WooCommerce My Account Widget: by PEP – 0.6.6
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.17
WooCommerce Square: by WooCommerce – 2.5.3
WooCommerce Wholesale Prices: by Rymera Web Co – 1.14.2
WooCommerce: by Automattic – 5.5.2
Yoast SEO: by Team Yoast – 16.9
Smush: by WPMU DEV – 3.8.8

### Inactive Plugins (1) ###

Google XML Sitemaps: by Auctollo – 4.1.1

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #4 - /shop/
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: #583 - /return-and-refund-policy/

### Theme ###

Name: Storefront
Version: 3.7.0
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off

### Action Scheduler ###

Complete: 21,570
Oldest: 2021-08-12 21:36:44 -0700
Newest: 2021-08-13 13:00:35 -0700

Pending: 9
Oldest: 2021-08-13 12:59:54 -0700
Newest: 2021-09-06 19:54:40 -0700

### Status report information ###

Generated at: 2021-08-13 13:00:36 -07:00

Hi, @pmccoy833!

Thank you for sharing that System Status Report with us. I’m not seeing anything immediately out of the ordinary from that.

That said, we haven’t seen similar reports about the error you describe either. Can you clarify for us, are you seeing the Error Loading your merchant setup status message in the Google Merchant Center? You can send us a screenshot of the error message using https://snipboard.io/

We would also suggest that you get in touch with Google Merchant support to make sure there are no issues with your account.

https://snipboard.io/3U67QG.jpg

I am not having any issues currently with my Google Merchant Account or Adsense

Hi @pmccoy833

Could you access your fatal error logs from today? This can be done at WooCommerce > Status > Logs and by selecting the filename beginning “fatal-errors-17-08-2021-”

Save this into a text file by copying and pasting it into a new text file.

Then please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done, and attach the text file you created as a log file.

We will be able to help you further there.

Hi, @pmccoy833! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.