error loading policy check details

Hi there @ncasado ??

Thanks for reaching out about this. Let’s troubleshoot it together!

Setup stalls on step 3 “Confirm store requirements· . Displays error at the bottom left of the screen “There was an error loading policy check details. There has been a critical error on this website”. I have tried deactivating all the plugins except Woocommerce and it is still the same

I understand that, while going ahead with setting up the Google Listings & Ads plugin for the first time, the error appears on the Step 3 screen, when following the setup and configuration documentation. Am I getting this?

Could you please provide us with a screenshot so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:

https://snipboard.io
https://skitch.com/
https://getcloudapp.com/
https://awesomescreenshot.com/

There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Additionally, I went ahead with checking out the site at https://www.discosaltafidelidad.es, and could find various pages linked in its footer with “politica” (policy in Spanish) in their name.

Moreover, feel free to take a look at related documentation, which can be found linked below:

• https://woo.com/document/google-listings-and-ads/#google-reviews-and-approvals
• https://woo.com/document/google-listings-and-ads/faqs/#section-29

Looking forward to hearing from you! Once I hear back from you, I will be happy to investigate this further.

here the screenshot

Thanks!

Hi there,

Thanks for sharing the screenshot!

If I understand you correctly, you already tried deactivating all plugins, leaving only WooCommerce and Google Listings & Ads. Just curious, while deactivating the plugins, were you also able to switch to a default theme?

Please also double-check that all information is filled correctly in Google Listings & Ads.

If that doesn’t help, please navigate to WooCommerce → Status → Logs, and let us know if you find any generated log file for the “Google Listings & Ads” plugin.

Cheers!

Thanks!

I switch to a?default theme and I was able to finish the configuration

Hi @ncasado,

I’m glad we were able to help! Should you have further inquiries, kindly create a new topic here.

Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here?

It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

Thanks!