Error linking Facebook and Instagram to Facebook for WooCommerce

  • Resolved Kimber

    (@kimberstudio)


    4 years, 7 months ago

    In Woocommerce > Facebook , clicked on manage connection and told me to configure Woocommerce Extension V2. Editing setup.
    I’ve granted the requested permssions, then when confirm setup, I try to select the correct IG profile – I only see one IG profile that I use for another account. So the correct IG profile is not shown and I can’t select it. I unclick that IG profile to try to continue, and I get back to the accounts screen.
    When I click on the FB profile – again, it’s incorrect, it’s another page I manage – when I click it, I receive an error screen saying “something went wrong”.
    I then have no recourse but to close the window.
    I’ve tried the same a few times, now, with the same results.

    I have seen other people having similar issues.
    Has there been any good solutions to this?

Viewing 4 replies - 1 through 4 (of 4 total)

  • I too have been fighting this for 2 days. It’s good to see I am not losing my mind, but I don’t have any answers yet.

    • This reply was modified 4 years, 7 months ago by nikkiwraith. Reason: Click notify
    Thread Starter Kimber

    (@kimberstudio)

    Okay! I got it to work… this is what I did – maybe it’ll help someone else out.

    I logged into my Facebook Business Manager, and noticed that in addition to my own Personal profile, I had 3 other “business profiles”. Each of them were set to manage different Facebook pages. These profiles (in my case) were really unnecessary, so I removed my page-properties from two of the profiles, leaving them managing nothing. I then deleted these “businesses”. The profiles are slated to be removed in the next 24 hours.
    Then, with my remaining Business Profile, I added the pages I manage – three to be specific. I made the Page that I want to use with WooCommerce my “main – or featured” page.
    When I next logged into my WordPress backend, and launched the WooCommerce/Facebook plugin setup, after granting it the requested permission, then next window displayed the correct FB Page, and correct Instagram account – the ones I wish to use with WooCommerce.

    I know it sounds a bit convoluted, and it may not work for someone who may require more than one business profile, but that was the solution I was able to work out for myself. If it helps you, great! If not, I’m sorry.

    Happy Selling, People!

    • This reply was modified 4 years, 7 months ago by Kimber.

    Hey @kimberstudio,

    Thanks so much for reaching out to us about the plugin and for sharing such a detailed report of the solution to this issue. We really appreciate you taking the time to do so!

    I’m going to mark this thread as resolved but if you experience other issues or have further questions, please take a look at our documentation for more information and feel free to create a new thread if you have further questions.

    Thanks,
    Tamara ??

    Hey @nikkiwraith,

    Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing an issue as well. Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??

    Thanks,
    Tamara

Viewing 4 replies - 1 through 4 (of 4 total)
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