“Error: key not found”

  • Daniel J. Lewis

    (@djosephdesign)


    5 years ago

    I have a customer trying to reset their password. While they remain on the page with the reset password shortcode, they enter their email address and click the button, but are then confronted with a nearly blank page that says, “Error: key not found.”

    I’m not using Captcha for password resets. My server is run with SpinupWP and I have PHP 7.2 with the latest WordPress version.

    I have not yet gone through theme and plugin troubleshooting, but I’ll do that soon.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Richard Webster

    (@rwebster85)

    Hello mate. It’s probably a plugin or theme issue, either not working well with the form submission variables or password reset functionality.

    If you have the facility and time you could fire up a quick test site using just a default theme and this plugin, then add your other plugins and theme one at a time.

    dedrago

    (@dedrago)

    Same here. Switched to 7.2 – stopped working.

Viewing 2 replies - 1 through 2 (of 2 total)
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