Error Inventory Out of Stock

  • Resolved murrayhills

    (@murrayhills)


    4 years, 4 months ago

    Hi There,

    When I transfer data from my woocommerce site to my facebook catalogue everything is correct except the inventory quantity. My woocommerce site shows “instock” and quantity “1” and my facebook catalogue shows “instock”(correct) but sadly quantity “0” (error). So my Facebook shop shows everything out of stock even though it isn’t.

    Please help me fix this problem.

    Thanks…………….Murray

    • This topic was modified 4 years, 4 months ago by murrayhills.
    • This topic was modified 4 years, 4 months ago by murrayhills.
    • This topic was modified 4 years, 4 months ago by murrayhills.
    • This topic was modified 4 years, 4 months ago by murrayhills.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey?@murrayhills,

    Thanks for writing to us about our plugin! I’m sorry to hear that the product sync isn’t working as expected. I am happy to help out here. ??

    As a first step, I’d like to get a better idea of how your stock management is set up for the affected products. Would you please share a screenshot of the “Inventory” tab from the admin edit page for one of the products?

    Thanks,
    Tamara ??
    SkyVerge

    I am having the same issue. I have updated the plug in and the catalog loaded to FB with inventory. But the ‘shop’ tab on my page shows the entire product line OOS.

    Hey @costumebaldor,

    Thanks so much for reaching out as well! I’m sorry for the delay in getting back to you.

    I’d like to get a better idea at how the stock management is set up for your site and one of your affected products.

    Would you please head to WooCommerce > Settings > Products > Inventory and let me know if the “Hide out of stock items from the catalog” is checked?

    Additionally, would you please share a screenshot of the “Inventory” tab from the admin edit page for one of the products?

    Thanks,
    Tamara

    Hey @murrayhills and @costumebaldor,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 4 replies - 1 through 4 (of 4 total)
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